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Lyca mobile - do not use
I've never seen any mobile which ask user to send message every month to eligible for saver. There is no message to customers as well about this. This is the message on their website, appeared recently may be last couple of months. Cheap International Calls Customers should opt-in by texting SAVE to 2525 to be eligible to…
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0012085973982 ?
Anybody had a call from this number? Judging by the double 0 it's a non-UK number. From what I can gather they target elderly people - by name - with the line: " it's about a relative .... can ask you a few questions?" Anybody know what comes next, and/or who they are ??
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Amazon praise
I've just received the new Leonard Cohen CD - Popular Problems - thanks to Amazon, a day ahead of release date and on a sunday! Very efficient service.
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Holiday not honoured
Earlier this year I booked a mobile home break near my daughter to support her whilst husband was ill. I then broke my arm was unable to drive and my son in law was admitted to hospital. The holiday park were very supportive and agreed no refund but I could rebook when I was able.I had several conversations telling them…
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Background music on TV programmes driving me mad
My husband spends every evening watching tv. No matter what channel he watches, there is always irritating background music to the programmes and on commercial channels the sound on the adverts always doubles. It is driving me to the point where I want to throw a brick theiugh the tv acreen. He is deaf in one ear and…
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Wonderful customer service from JL
If the posters here haven't read this already http://www.theguardian.com/money/2014/sep/18/john-lewis-customer-service-toy-replace
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Anybody would think they didn't want my money.
I was looking at a Galaxy S tablet, in a local phone shop, yesterday. It seems to suit my needs, being Wi-Fi and Cellular. Trouble is, it's apparently not available on PAYG. The best deal seems to be just over £30pm, over 24 months. Problem is, I don't fancy being tied into a DD for 24 months. So I said, how about if I pay…
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Miele- excellent service
Bought a vacuum cleaner from John Lewis last year. Had a problem with it- wouldn't work properly. Rang Miele CS on Thursday, they arranged for a empty box to be delivered the next day, I popped vacuum cleaner in, courier collected next day. Returns repaired, cleaned and in it's own bag(!!) by the Wednesday. No quibble…
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Parcel damaged by courier, need help!
I sold and sent computer via a courier, and the item was damaged in transit by the courier, the screen was shattered. Luckily, I opted for the extended liability insurance - for peace of mind ensuring the full value - I opened a claim with the courier. The claims process was wasn't particularly clear, and took a while,…
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check a website/company for me pls [lightsmart.co.uk]
My parents would like to buy this product from https://www.lightsmart.co.uk http://www.lightsmart.co.uk/italian-designer-bronze-chandelier-with-fifteen-lights..html Now it has no makers name and the skeptic in me is thinking what's stopping them having these made for themselves in China and passing them off? Anyway my…
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Praise: Amazon - at last an update that does things I want
Having been suffering, along with everyone else, from a never ending stream of announcements of pointless updates that don't really make anything work better or more usefully (e.g. new phones without the one thing everyone asks for: longer battery life), I was delighted to see that Amazon have brought out a new kindle that…
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Healthspan
I placed an order a few weeks ago and they sent me a £5 off your next order voucher. I need to order another product now but I've misplaced the email with the voucher code in. I sent a polite request to customer services asking if they could resend the voucher to me. I got an abrupt message back stating they do not keep…
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Strictly Beds & Bunks (Praise).
Recently bought my sons a bunk bed from this company and thought their customer service, delivery and after sales service was great! I bought this bunk: http://www.strictlybedsandbunks.co.uk/plato-3ft-single-heavy-duty-solid-pine-bunk-bed Had an email the day before delivery to let me know whether my delivery would be in…
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furnitureinfashion.net have a funny idea about customer service!
My first order from FiF had been excellent. Quick, good product, no issues. Happy days and £500+ well spent. My second order from Furniture in Fashion arrived today. Oh dear. I ordered £120 worth of breakfast bar stools, all the same model. However when they arrived they were totally different. Two had padded basses, two…
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ALDI euro items cheaper than sterling
I've been an Aldi shopper for years - long before it was trendy to shop there :-) but I was concerned to notice in their Special Buys this week (14th Sep 14) that the 24" frying pan with lid was cheaper in euro - € 11.99 than pounds - £12.99. £12.99 equates to approx €15.65. So why are UK shoppers paying extra ? Anyone…
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(Supposed) Traditional Fish and Chips
On a visit to Crown Carveries recently ,they were doing a deal on a couple of different meals one of which was Fish and Chips , I asked is it Cod or Haddock, The waiter looked sheepish and said its River Cobbler , I said Oh dear guess ill go for the carvery then,?? The Mekong delta doesnt appeal to me for my fish and chips…
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Red Spotted Hanky - service so bad it makes you want to cry!
Red Spotted Hanky promise to deliver my rail tickets to my station's ticket machine in two hours - I get there and the machine says no tickets, OK I think I've got time and will check in the morning - still no tickets! I call up the help line - they say there is a problem and that they can't get the tickets out to me or…
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When is a warranty NOT a warranty..........
.....when it's a HOTPOINT tumble dryer !!!!! Bought a Hotpoint TD from Tesco's 5 months ago, suddenly the mechanical countdown clock started to become stiff and wont move as smoothly as before. I rang HP to be told that knobs, buttons, switches (basically anything that moves and can be touched by the user on the machine )…
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Post Office/Postman GRRRRRR
I will keep this as brief as possible, but i am absolutely fuming with the post office and my local postman. I have lived in my home for 23 years and have seen my post being delivered later and later and later as time goes by. Now it has reached the stage where my letters sometimes arrive as late as 2pm! I challenge the…
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Land Registry website con
I have been really silly, I needed a Title Plan from Land Registry and thought I had ordered it from them and paid £32 - I then realised this was not Land Registry but Land Registry Agency. I requested an order cancellation and refund through their website but they ignored this. There is only a noreply email address. They…
