Holiday not honoured

Howitiz

Earlier this year I booked a mobile home break near my daughter to support her whilst husband was ill. I then broke my arm was unable to drive and my son in law was admitted to hospital. The holiday park were very supportive and agreed no refund but I could rebook when I was able.I had several conversations telling them when I was likely to book. When I tried to do this the site has been sold and new owner refused to honour the booking.
I got in touch with the original company for a refund but they rang me and said the site had been sold at a price reflecting all bookings paid and my complaint was with new owner. New owner says this is wrong and will not honour.
Payment was made from my account as no credit card facilities were available. The situation is further complicated by the fact that my dealings were with the management company although payment had to be made to the owners.
Has anyone any idea where I stand please?

4743hudsonj

Do you have a contract or any terms from when you booked?

photome

My guess is that the original owners only told you that you could rebook at a later date because they knew they were selling and wouldnt have to honour it

call me sceptical

whitewing

Write to the management company outlining the original issue and what you were told and asking them to resolve the issue?

happyandcontented

Did you get the name of the person who made you the promise to honour the booking at a later date?

pinkshoes

Do you have this agreement in writing?

if not, would the previous owner put it in writing?

Howitiz

4743hudsonj wrote: »

Do you have a contract or any terms from when you booked?

It was all done by email and the contract was on the web but because the booking changed due to what happened to me the terms varied

Howitiz

photome wrote: »

My guess is that the original owners only told you that you could rebook at a later date because they knew they were selling and wouldnt have to honour it

call me sceptical

The person I was dealing with had no idea as was working for management company who also say they knew nothing and ate owed money too.

Howitiz

happyandcontented wrote: »

Did you get the name of the person who made you the promise to honour the booking at a later date?

Yes I have some email exchange but most on the phone

Howitiz

pinkshoes wrote: »

Do you have this agreement in writing?

if not, would the previous owner put it in writing?

The management company gave me the originsl holding company's address and telephone number and I wrote to them. They phoned me some time later after I made a chasing call to say they were advised by their lawyers that the selling price reflected holidays paid for and not taken. They said they would write to confirm but need less to say nothing has come and I have no email address from them. The new company deny this.