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Praise for Vision Express
I bought my glasses from Vision Express well over three years ago. The other day the bit under one of the lenses broke and the lens fell out. Went to their shop and fully expected to pay a fee for having them fixed. The staff were very helpful and friendly, asked me to call back in an hour. When I went back they handed me…
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Where is my stuff! Vent
really miffed at the mo! I ordered some beads etc online on Thursday evening. As I desperately needed some crystal beads to complete a commission order for a bride - I paid extra for 'next day delivery'. okay the place isnt open 24/7 I wasnt expecting them on Friday, but this morning, (Saturday). whole day gone by and when…
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Aldi horse meat contaminated products - why no refund yet?
Are Aldi offering any refund yet to consumers that have purchased any of the Aldi products that may be contaminated with horse meat? When this issue first broke, Tesco were hung out as the main culprit with horse meat found in some of their budget line beef burgers. Whilst initial reports also suggested that Aldi in…
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Praise...Hi-Tec
Just a quick one. Shoelaces on my Hi-Tec walking shoes were becoming a little frayed. Had a look at the Hi-Tec website, but they don't sell them. Used the "contact us" form to ask which retailers would sell the laces I needed, after a couple of e-mails back and forth, I was told a pack of ex-display laces were in the post.…
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Booked sons driving theory test with a booking agent cost me double
Been caught out today, went to book my sons theory test using google and what I thought was the DVLA's site, wasn;t until I spoke to my son I found out the cost for the test is £31 booking direct charged me £62. Can't find a phone number to ring them and the receipt came through as paid via paypal when I clicked to pay by…
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Bombarded to claim personal Injury
I'm really annoyed with these legal firms bombarding me with calls to claim money set aside for 'un-claimed' money for personal injury. It was a small bump from behind and amicably resolved between insurance companies. They are asking me to tell lies that I have suffered discomfort, whiplash etc. Does anyone know how to…
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I "wasn't" in to receive my mail...
Royal mail has given me their little red 'you were out' cards, I wasn't out I have had 2 of these cards in 2 days, the first time, I was in the flat as well as my 4/5 flatmates (technically 4, but Sophie's boyfriend practically lives here). The boys were waiting around for a mate to knock on the door. None of us heard a…
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TILLS at my local co op
Hi all, one of the screens that faces the customer in my local co op never works, although there are tills either side of the one that dosnt work, they always seem to use the one that dosnt work. I myself always stand near a working till and ask them to '' OPEN A TILL THAT WORKS '' . As I feel its a case of the staff being…
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Bank has lost my cheque
I deposited a few cheques last week. Most were for small amounts less than £100 each. These cheques all cleared into my account today however the one cheque which was for about £1400 has gone missing. I have proof that the cheque was given in but so far the bank are just saying they have no record of it.
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parcelforce express delayed delivery
Parcelforce twice delayed delivery of my items , I had sent an item to a relatives in Leeds a week apart, on both occasions they didnt deliver on time, ie 5 days for 48hr service and on both times they said the van broken down. I was able to submit two claims and get small cheque for £2.63 back ! Also the driver of a…
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Sky - Praise
Just a quick one for existing customers to try. I phoned Sky to cancel a 3D pack, to be asked if there's anything else they can do for us. I explained that our income is going down (it is, but only by about £300 for the year), and if there was any chance of a bill decrease for the time being, that would be brilliant, and…
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Council Waste Money
My council North Tyneside have for a number of years had a separate collection for garden waste. They decided in 2012 to introduce a £20 annual charge for this service. However a vast number of people said they would not pay and that they would not use the service. After reconsidering the position the council have now…
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Amazon - late next day delivery
I ordered a DVD and paid £4.99 for next day delivery, so that it would arrive in time for a birthday. I bought it early on Tuesday, it should have arrived on Wednesday, but it arrived today (Thursday morning). The DVD was sold directly by Amazon and I've left one-star packaging feedback, but I can't find anywhere that I…
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Burger king
I went today with a load of vouchers i had obtained in a pull out in a newspaper and had loads of grief at a local burger king store . First of all they changed the terms and conditions on the free coffee vouchers , apparently you need to buy something first to get the free coffee , when i pointed out that we had both…
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Stafford hospital
Well, what's everyone making of the news about this hospital? Is the NHS now a different beast than it used to be? (Yes, IMHO). I've been in a few Trusts across my career and I KNOW the issues that are being talked about today are nothing new, and not confined to Stafford, and there will be a few suited managers shifting…
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Saverpoint / Softpoint Multimedia - order refunds??
A few days ago I ordered an item from Saverpoint (.com). It was £90 including postage. I paid by credit card. They called me a few days later asking me if I would like to choose an alternative as the item I ordered wasn't in stock. No indication of this when I placed the order. At the very same time they called me they…
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Amazon - spectacular customer service
I'm a big fan of Amazon and I spend a lot of money with them, but my latest interaction with them is worthy of special praise. In October I bought a Wacom Intuos 5 Large from them (basically a big graphics tablet, I use it for my work). Costs a little short of £400. Recently I noticed there were problems where the pen…
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PRESTIGE FLOWERS disgusting service and awful flowers
FLOWERS WILTED, DYING AND OF THE POOREST QUALITY. MY MOTHER WENT BLIND OVERNIGHT AND MY PARTNER ORDERD MY FAVOURITE FLOWERS - LILLIES. WHAT WE RECEIVED WERE DYING CARNATIONS AND ROSES BROWN AT THE EDGES. I WROTE AN EMAIL AND SAID I WAS HAPPY TO HAVE A REPLACEMENT.THIS IS WHAT I RECIEVED: we cannot offer a resend or a…
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Archers Sleep Centre - BEWARE!
i just bought couple of wardrobes online from a company called ArchersSleepCentre. After opening the first package, i found the instructions which come with it are not at all self-explanatory and had to get a carpenter to fit it together. Even the professional carpenter took around 3 hours to put them together and he had…
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Excellent service from Lego.
My son recently had some new Lego sets which contained a few yellow parts that were a paler shade than normal. The difference was only noticeable in certain lights, but after a few weeks it started to annoy me (I'm a bit of a Lego snob, and colour consistency is one of the reasons why I won't allow the cheaper versions of…
