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Praise, vent & warnings

Archives for August 2010

Conservatory Steel Bases Ltd & Trusted Local Suppliers
Here are two warnings. The above conservatory Company agreed to build one for us, including a bathroom, at GBP18500 by 28/5/10. They did not build it at all, having taken months to clear the 3 permits which could have applied; planning permission - not needed, building regulations - needed, Welsh Water approval - needed. I…
Amazon Kindle fiasco - anyone else caught up in it?
Anyone else caught up in the Amazon Kindle 3 fiasco that's been running for a few days now? False promises, failure to keep people informed of delays, misinformation, disinformation, conflicting information.............. You know - the sort of thing you'd expect from a seriously rubbish company, but not Amazon. I'm…
Is it me or is customer service getting worse in this country?
Companies always seem to screw things up through poor service !!! In the last week :- - Virgin ported my number to the wrong number even though I specifically told them which one to use. (Got two numbers on my account, one of which is my Dads sim). - Barclaycard cancelled my credit card because I paid £1000 for something.…
Healthy Living Direct Warning
They take your money even if the items are not in stock and won't be in stock for months. They expect you to wait for items to come back in stock before the rest of the order is sent. Having waited nearly a month and after several e-mails, managed to get them to send the items that are in stock but said they could take up…
thomas cook/direct holidays- am i wasting my time?
hi all, hoping for some advice. booked a holiday on thomascook.com turns out it was through one of their other companies, direct holidays. fair enough, booked it and off i went, 2 hours delay at manc airport, got there late at night, rep appeared on the coach, told us our welcome meeting was 8 hours later (this was late at…
BEKO waching machine and beko customer service.
hi all a vent/warning really. i purchased a beko wm5140w 1400 spin waching machine 16 months ago on credentials that beko was of good build quality. i have not used the waching machine excessivly and never overloaded it only filling drum to 3/4 full maximum. last week the machine had a funny burning smell to it when the…
Warning: Company calling purporting to be "Moneysavingexpert"
Hi, my apologies if this is not in the correct forum it looked like the most suitable one to post. I just had a phone call from someone purporting to be from Moneysavingexpert regarding getting refunds back from PPI insurance. They spurted some blurb about a % of banking PPI insurances that have been missold, and that this…
is this genuine or spam?
Just logged in and I have a PM as follows A Welcome Offer Just For You! Hi, I saw that you joined the moneysavingexpert.com forum recently, and we just wanted to give you a big Welcome to our community! As a free "gift" we would like to recommend this website: link doesn't work It contains the following: 1. The Profiting…
WARNING O2 favourite place catch!
Before you spend £10 on Martin's recommended O2 500 "!FREE! mins for a tenner deal", you need to be aware that that the 'FREE' mins are based on your last top up. So, if you top up a tenner, and just use the phone for a few mins or none in that month, the £10 and the 500 mins are LOST. Additionally as well as only lasting…
Buying cinema tickets online...
...typically adds on 70p or so to each ticket over the face value at the box office. Not much, but it really ticks me off! Online transactions save retailers money as we are doing their job for them. Every other outlet I can think of either charges the same or less for online purchases. How and why did cinemas decide to be…
Fed up from Herts
I need to vent about something so apologise in advance. on January 19th this year I was driving to work and in a steady flow of traffic. The guy behind me decided he would overtake even though there was a car in front of me and one coming towards us in the oppopsite direction. In order to avert a head on collision he…
Argos refund warning - plse take note
Just to warn fellow MSE friends. Be careful if you shop at Argos. My local store is fab at accepting refunds but my parents' local store in Spalding is the opposite. We found they would not accept a genuine item for refund and their customer service was poor. My parents have lost £40 for no good reason.
Im angry with my neighbour
He and his GF are alchoholics , both are on disibility because of this and other medical conditions ( epilepsy , heart condition) They are well known to the police for their little tiffs and she regulally looses control of her bladder on our dorrsteps shes that bladdered . Yet they can still get a taxi shopping or walk…
Phone Advert Scammers {what can we do?}
Hi Guys and Gals, over the past few days I have had a few phone calls from people selling flase advertising. I didn't buy any of it but got the invoice anyway. so here a few idea's. feel free to add to them. join the tps go to your local trading standards contact your local police and or crime stoppers. check on companies…
Littlewoods credit account
Im not sure if I am posting this in the right place so firstly I apologise. I am so angry at littlewoods, don't get me wrong their customer service is great no hassle with deliveries/returns etc. However they have opened a CREDIT account with my details when I ordered something online. I had no idea I was applying for a…
Tesco Value Easy Peelers....
Well I didn't like the look of these waxy-skinned cannonballs languishing on the bottom of the fruit shelves, but putting faith in the description they were 'easy peelers' and given that non-fiddly peeling ranks high in the criteria that I apply to my non-specific citrus-orientated fruits, I dropped them in my basket. I…
Virgin Mobile: 20 minutes before you can speak to someone?!
Im a new VM customer and i have to say their customer services department are shocking at best!!!!! When my phone was stolen, it took an hour to get through to the lost/stolen dept. For general issues/problems it takes on average 20 minutes until i get through to someone. The quickest time, ive recorded for CS is 15…
Mopay & Kidstart
Thank you all sorted :)
A bit of a rant sorry!
Me and OH run a business which supplies and fits kitchens. Last week we fitted a kitchen for a lady and on the Friday evening she rang - the conversation went something like this: Her (shouting): I have just had a kitchen fitted and there is a leak under the sink! Me: I am very sorry to hear that - I will get someone out…
T-mobile - grrrrr
I have kust come off the phone with T-mobile, and I and fuming!! In May, I wanted to cancel my daughters 30 day rolling contract. So I wrote to them to this effect. In June I cancelled the DD. Then I started getting letters saying that I owed them. In the end I wrote again stating that I had asked them to cancel, and that…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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