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found a stone in my M&S party food
:eek: went to my local M&S today to purchase the deal 3 boxes of party food and a bottle of Cava for a tenna. i cooked some of the party food tonight for the children and found whilst eating the cheese and tomato fritters something hard like a stone inside my mouth. i retrieved the stone and it looked like a piece of…
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Amazon delivery
My husband ordered a new laptop 2 weeks ago from amazon.It was out of stock at the time but a few days later received an email saying that it would be delivered 29/12.No delivery today so checked on my order on amazon this evening and it says it was delivered on 22/12 at 12.38pm.Ive emailed amazon as we were at a funeral…
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Additions - sent wrong items now none in stock
Well I ordered 3 pairs of shoes from Additions in the sale. Made savings of about 100 pound then used the discount code to get more off so was v happy. Then got a parcel today and when I checked the items were wrong! Rung up to tell them and they said to return, i'd get a refund then I could reorder them now. But of course…
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A Question For Store Managers.
Do you have training or indeed know anything about the Sale Of Goods act? I would think this is an important part of customer relations, but whenever I have got into a barny with a manager it seems they haven't a clue about the SOGA (of choose to ignore it).
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Reader's Digest Immediate Payout Draw
My dh today received a letter from the Reader's Digest Finance Department about an entry into this and the possibility of winning £10,000. Was about to throw the letter away as we neither buy Reader's Digest nor has he entered this but a quick google search showed that such a draw really exists. We are supposed to watch…
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Should I complain? Re:Tesco's bad service
Now Christmas is over and here I am wondering whether I should take any further action in regard to something that happened to me last week in Tesco's? The day before Xmas eve me and my partner went shopping to Tesco's after work (about 8p.m) to get in our last bit of shopping before the big day as we were both working the…
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Watch Refund - Help Needed
My sister was bought a watch for her 18th birthday by my parents almost a year ago. Since purchase the watch has been sent for repair 5 times with the watch being away for almost a month at a time for each repair. Over Christmas the watch broke again, for clarity the issue is the same each time, a screw on the braclet…
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Dental charges
had to go to the dentist last tuesday 23rd as I had pain and had been taking painkillers since my last appointment a month before, I expected it to calm down at some point. was seen for barely 30 seconds and told it is an infection (I didnt think it was but hey ho) and was given a prescription for antibiotics. so I spent…
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Can you park your car in your garage and still get out??
After suggesting in a previous thread that cars have got bigger and parking spaces are smaller, the ultimate proof will be how many people can actually park their cars in their garages and still manage to get out? Double garages with one car parked in don't count - you would have to be able to park 2 next to each other and…
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Advice on returning a contract item please
I purchased a 3G modem for my laptop from PC world today, the guy assured me it would work in my area based on a computer scan of my post code. It does not have a signal, and have since found out that no 3G item ever works at my location (friends mobile phones ect) I have already signed the 18 month contract and of course…
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PC World - Staff on commission??!
I visited PC World and overheard a member of staff lying through his teeth about laptops...Are they on commission?! He was desperate to get the customers to buy a more expensive product. I overheard the staff member telling the customer that laptops (prices ranging from £350-£400) would not work with the internet, they are…
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Ordered Goods for Christmas- Still not Dispatched! ChemistDirect
Evening, I ordered goods from chemistdirect.co.uk on the 10th for an christmas present for a friend; they withdrew money from my account on the 11th. According to pre christmas advertising the product should have been with me well before the 25th. To quote their website (currently).... We aim to deliver orders within 2-5…
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How do I get a refund from M&S and Laura Ashley?
I purchased a coat in the M&S 20% off day on 4th December online and some cushions from Laura Ashley on 27th November and am banging my head against a brick wall with both First M&S, I haven't received the coat, I also ordered some underwear on the same order, this arrived promptly, when I have chased up my coat they…
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Unauthorised Charge To My Card
Hi guys. I need help. I agreed to sign up to the services of a website to advertise my car. They charged me £49.95. And that was 2 months ago. a few days after i registered, they sent me the terms and cond and my receipts. Today, i was opening my post, and found a letter from them saying that they have charged me an extra…
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comet, mobile phone problem. was this fair?
my son bought a mobile phone from comet in july. Its recently developed a fault and cant be used to make calls anymore. Today in comet he asked for a refund or replacement and was fobbed off with a repair that will take approx 3 weeks. was this fair?
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Green & Blacks Chocolate Shortbread Biscuits
Just a warning to fellow shoppers, purchased some G&B Dark Chocolate Shortbread Biscuits and was horrified to find about 15 biscuits inside for a cost of £6ish from Tescos. The biscuits were inside a well designed tube but it was stacked sideways to seem like there was more inside. It had more air then biscuits. No label…
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High Street Store Sale Prices - What are my rights?
Hi I am looking for some advice on a dispute I am currently having with a well known high street store. I recently purchsed two identical dresses from the stores website (in different sizes) and when I returned one to store the price that came up on the till was £25 each. (I originally paid £45 each) As I had the original…
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Repairs, Replacements & Comet
Hi Guys, I'm trying to get to grips with the way that the SOG works and what the onus is on the seller to repair / replace items that are found to be faulty and how the disputes process works? I bought a 22" LCD TV for circa £300 about 6 months ago that has developed 3 distinct faults (I'll put the fault info at the…
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Toys R Us
Today we took a Laptop back to toys r us, which was a christmas gift from my wife to me. When my wife purchased the laptop she asked a member of staff for help which was given to her. The staff member advised my wife on a suitable laptop. The laptop does not have a disc drive of any description and even though my wife…
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Orange
well im a really annoyed with orange, brought a phone online but in email confirmation asked me to reply and confirm some details - though this was strange so rang them. They said i had to place the order again so they took all my bank details then told me the phone was out of stock!!:mad: Im so annoyed i cant see why they…
