comet, mobile phone problem. was this fair?

tkwad

my son bought a mobile phone from comet in july. Its recently developed a fault and cant be used to make calls anymore. Today in comet he asked for a refund or replacement and was fobbed off with a repair that will take approx 3 weeks. was this fair?

savemoney

Its less than 6 months old (just) the onus is on the shop to prove there is a fault. Afraid I doubt you can get money back/replacement but a repair will be the only option

cceg

It will prob b a hardware / software problem. 3 weeks is usually top end, they say this to coverr their back, and to obvisually cover xmas/new year holiday period. Some repair firms have a factory shut down.

If its software it will be a quick reset and your phone back, if its hardware usually get a new phone. Or it might be 'customer damage' where the repair shop can tell if there is customer abuse and i am afraid they wont do anything really. Customer abuse is usually from dropping phone, liquid damage, etc etc...

Brooker_Dave

tkwad wrote: »

my son bought a mobile phone from comet in july. Its recently developed a fault and cant be used to make calls anymore. Today in comet he asked for a refund or replacement and was fobbed off with a repair that will take approx 3 weeks. was this fair?

When things break, you get them repaired.

Imagine how much stuff would cost if retailers had to hand out new ones everytime, instead of just sending back the duff ones for repair....

alwaysonthego_2

They are entitled to offer a repair instead of a replacement/refund.

tkwad

Thank you for the replies. Its such a minefield knowing if the retailer has offered you the best option. sometimes the wealth of knowledge/rights of consumers is confusing to understand.

appreciate your help and replies

advent1122

tkwad wrote: »

my son bought a mobile phone from comet in july. Its recently developed a fault and cant be used to make calls anymore. Today in comet he asked for a refund or replacement and was fobbed off with a repair that will take approx 3 weeks. was this fair?

Yes, perfectly fair.

reehsetin

take it to a carphone warehouse repair centre, they are authorised by all the manufacturers the repair will be free under warrenty and in the one near me they quote 4-24 hours usual turnaround time for repair

dmg24

reehsetin wrote: »

take it to a carphone warehouse repair centre, they are authorised by all the manufacturers the repair will be free under warrenty and in the one near me they quote 4-24 hours usual turnaround time for repair

I would ring before you go - mine usually quote three weeks!