Repairs, Replacements & Comet

alleycat`

Hi Guys,

I'm trying to get to grips with the way that the SOG works and what the onus is on the seller to repair / replace items that are found to be faulty and how the disputes process works?

I bought a 22" LCD TV for circa £300 about 6 months ago that has developed 3 distinct faults (I'll put the fault info at the bottom).

I took it back to the seller (comet) and was told that it had to go off for repair (so far so fair enough).

However they have sent it back saying no fault exists on the TV within the "parameters" from which it was sold (new).

The store are saying there is nothing more that they can do other than send it back again and that the onus is on me to prove the faults are outside those i should expect(?) on a cheaper... device.

With that information given to me I offered to set the TV up in the store and show them the faults - they refused to allow me to do so.
The store manager also says he has no authority to overrule the service department for faults / credits / replacements (which i've subsequently read elsewhere is a lie).

I'm unsure how i prove a fault (or faults) if they refuse to be shown the circumstances under which the faults occur?

So exactly how should the system work and what rights do i have / processes should i follow?

For now it's going back to the repair centre again with the stipulation they should contact me so i can explain the faults in more detail that can be put in the little box the shop assitant fills in.

I don't enjoy arguing with people in the stores if they genuinely can't do anything about it but i don't consider £300 to be a small amount of money and the service towards problems is geared towards "can't do" and you'll have to speak to anyone else but us.

cheers,
--
Richard

Faults are (all recent):-

Power supply buzzes (annoying for a bedroom TV - especially in standby)
Everyone has turned into david dickinson (i.e. going gradually more orange)
The HDMI connection (when in us) plays a "test tune" behind the film/game/TV soundtrack (kind of like a "dee do dee" sound). It doesn't play this test sound from the same devices when connected via scart.

I've tested the TV on other cables, DVD, skyHD devices and it does it on all of them so it isn't just the equipment it is normally connected to / cabling.

I also have a larger version of the TV for my main room that suffers none of the faults either.