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Camera Warranty
My digital camera, still within the manufacturer's one year warranty, recently developed a fault with the viewing screen. On returning the camera to Fuji, they inform me that the damage could only have been caused by mishandling and therefore is not covered under warranty. CODSWOLLOP! I have been careful beyond careful…
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Clarks shoes, customer service wonderful
have been redirected here. I have just received a full refund for a pair of sandalls I bought from Clarks in March 2007. The dye started to rub off on my feet so I wroTe to them to ask if there was a way to stop it, thinking they would suggest a suitable product. They wrote back asking for a copy of my receipt, and…
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Rocket Dog boots from T-reds broken!
I bought some boots from T-reds in Nov. I've just taken them back as the inside is ripped and the stitches are coming through the bottom. I can't wear them and they are in an awful state. They cost £60! T-reds have had a look at them as say it's normal wear and tear. It is not! Now what do I do? I want a replacement or…
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Clarks shoes, customer service wonderful
Nor quite sure if this is the right place. But I have just had a full refund for a pair of sandalls I bought from Clarks in March 2007. The dye started to rub off on my feet so I wroTe to them to ask if there was a way to stop it, thinking they would suggest a suitable product. They wrote back asking for a copy of my…
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Sainsbury's Online Shopping - Buy One ADD One Free?
I didn't have time to do grocery shopping this week so I cleverly decided to order online with Sainsbury's and leave the shopping to them. When I placed my order, I noticed some of the offers that appeared to be BOGOF's, but they were deceptively NOT! The BOAOF is the newest beast to enter the online grocery store playing…
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DPD - previously Parceline
Waited for my parcel to arrive that was despatched last week and contacted the online store which I bought the goods from. They check the consignment number and told me that it had been signed for and delivered yesterday?!? Checked with my family, no-one was in at the stated time and it definately wasn't signed for. The…
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Is there anything i can do?
Hi, I'm a newbie :0) I was just wondering if anyone knows if i have a leg to stand on? 12 months and 2 weeks ago my Husband bought me a new lcd tv from Woolworths. The reason we chose this one was solely because it came with a 3 year warranty so we thought if anything goes wrong we will be covered as we don't have spare…
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John Lewis Complaint - advice sought!!!
Hi there, I'm a new poster and I'm looking for a bit of advice from anyone who might be a little more in the know than me. In December I purchased an item from John Lewis online for approx £50 - it was a christmas present. I entered my debit card details correctly, the order was accepted and the item duly received. Fast…
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Shopping on Amazon
My gf bought a camera (Sony T300 black) on Amazon recently though she didn't notice you wasn't buying directly through them, rather she was buying through a firm called Allcam world of portables. When ordering the camera, she chose the all black variant of the camera and the seller note states that it has a full 12 month…
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Where did the thread go?
Where did the thread re Comet go?
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Car clamping in the Midlands.
I've spotted a lot of stories in the local press about extortionate fees from clamping companies, in particular Midlands Parking Contracts. There trick is to charge for a truck callout, even if the truck is round the corner, thus inflating the fees from the £125 advertised release fee. Please don't write replies like…
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Universal Medical ID
Hope I'm having a moan in the right place:D In mine and my mums surgeries there has recently appeared a leaflet from a company called Universal Medical ID advertising medical ID jewellery. The only timescale on the leaflet is 'DHL express processed in 3-5 business days all other orders 2-3 weeks'. IMO the leaflet is VERY…
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what are my rights???
hi, i have ordered an item off a website that priced up as £0.00. i placed the order which was accepted and with delivery it came to £5. plus £17.50 vat totaling £22. i paid on my credit card and that was accepted. i have had a phone call today which i missed regarding the item. do they have to give it me?? do i have any…
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Empire Direct
I've finally had enough. I have previously bought high value few items from ED and been extremely pleased with their prompt delivery but placed a small order and it's been hell. Beginning of April though I ordered for curling tongs - just £4.99. They were shown as in stock but a day later had an email to say there was a…
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DHL - Unbelievably bad
Last month I had a yellow card from DHL - the German retailer I had bought from had not notified me that the I should expect delivery, but that's just one of those things. I ring the automated redelivery line and arrange delivery for three days later as that's more convenient. Nothing turns up after I stay in all day long,…
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British Airways Make me angry
Flew with BA in Feb and returned with them, 2nd March 9 hour flight from Vancouver to Heathrow 2 adults and 2 children, Return flight the inflight entertainment wasnt working for NO ONE so we were all told to fill in a claim form and they would compensate the whole plane :) Had a letter off them 10th March with a £25.00…
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Advice - UK Seller breaks verbal contract.
I recently agreed to purchase a large telescope at a price of £1800. This was agreed over the phone with the seller. Seller wanted a £200 deposit and it was agreed that I would sell my own telescope first to fund the deposit. Seller was fine with this, said that the scope was mine, he wouldn't sell to anyone else and there…
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Dial a Dog Wash - Would definitely not recommend to any pet lover
I had the misfortune to use the services of Dial a Dog Wash on Friday. Never again. Our bichon frise is in a pitiful state as a result of the groomer cutting his paw (and not telling me) when he had gone we noticed the dog was limping and on closer inspection he has what appears to be a scissor cut on his pad. So a costly…
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Help! Faulty Ikea Lamp, no proof of purchase
My boyfriend and I bought a lamp from Ikea on 8th November last year from the Milton Keynes branch along with about £100 worth of other bits and pieces. We live in Oxford so it's a fair old trek for us to get there and back. We unpacked the lamp straight away, chucked out the receipt and packaging and sat back and admired…
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Email/bank scam - is anyone else affected?
I spotted a £1 credit into my current account with no sender details. It's not anything I expected to receive (and believe me I checked carefully). I also received an email saying "we have made a payment to your account". The email looks like one of those "we are abroad and have lots of spare cash to send to the UK" ones…
