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Clarks shoes, customer service wonderful
sandy2_2
Posts: 1,931 Forumite
Nor quite sure if this is the right place. But I have just had a full refund for a pair of sandalls I bought from Clarks in March 2007. The dye started to rub off on my feet so I wroTe to them to ask if there was a way to stop it, thinking they would suggest a suitable product. They wrote back asking for a copy of my receipt, and pictures of the sandalls as they wanted to investigate further After about 2 weeks they wrote and said they felt the sandalls weren't up to their required standards and gave me a full refund.
Resulting in one very happy customer
Resulting in one very happy customer
0
Comments
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Well done to Clarks.
I think you'd be better off posting this on the '5 star service' board rather than on the 'Consumer Vent' one, though.0 -
sorry didn't know there was a 5star service boad, will search for it now0
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