Clarks shoes, customer service wonderful

sandy2_2

Nor quite sure if this is the right place. But I have just had a full refund for a pair of sandalls I bought from Clarks in March 2007. The dye started to rub off on my feet so I wroTe to them to ask if there was a way to stop it, thinking they would suggest a suitable product. They wrote back asking for a copy of my receipt, and pictures of the sandalls as they wanted to investigate further After about 2 weeks they wrote and said they felt the sandalls weren't up to their required standards and gave me a full refund.
Resulting in one very happy customer

Pollycat

Well done to Clarks.

I think you'd be better off posting this on the '5 star service' board rather than on the 'Consumer Vent' one, though.

sandy2_2

sorry didn't know there was a 5star service boad, will search for it now