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Clarks shoes, customer service wonderful
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sandy2_2
Posts: 1,931 Forumite
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I have just received a full refund for a pair of sandalls I bought from Clarks in March 2007. The dye started to rub off on my feet so I wroTe to them to ask if there was a way to stop it, thinking they would suggest a suitable product. They wrote back asking for a copy of my receipt, and pictures of the sandalls as they wanted to investigate further After about 2 weeks they wrote and said they felt the sandalls weren't up to their required standards and gave me a full refund.
Resulting in one very happy customer
I have just received a full refund for a pair of sandalls I bought from Clarks in March 2007. The dye started to rub off on my feet so I wroTe to them to ask if there was a way to stop it, thinking they would suggest a suitable product. They wrote back asking for a copy of my receipt, and pictures of the sandalls as they wanted to investigate further After about 2 weeks they wrote and said they felt the sandalls weren't up to their required standards and gave me a full refund.
Resulting in one very happy customer
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Comments
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That's good service. I'll stick to Clarks from now on methinks!0
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