DPD - previously Parceline

workerbee123

Waited for my parcel to arrive that was despatched last week and contacted the online store which I bought the goods from.

They check the consignment number and told me that it had been signed for and delivered yesterday?!?

Checked with my family, no-one was in at the stated time and it definately wasn't signed for. The online store contacted DPD and the driver said that it was left with a neighbour. I am now going to have to track down my parcel tonight and hope that they are not away or something.

My gripe is:

Why wasn't I told it was left at a neighbours house?
Why does it say it has been signed for at my address and using my surname if it hasn't?
Why should I have to track down my parcel which they have been paid to deliver?

Anyway am waiting for their response after I have asked them to change the status of the parcel until I notify them that I actually have it!

Grrr...

mute_posting

I'd be glad of having parcels signed for by an (adjoining) neighbour, I wish more companies used a bit of common sense - but it would be nice for them to pop a card through telling you where it was left!

I hate it when something gets sent other than via Royal Mail (so I can pick it up locally at the sorting office) and you end up having to drive a 50 mile round trip to pick something up (because you have the audacity to be out at work during the day lol)

custardy

mute_posting wrote: »

I'd be glad of having parcels signed for by an (adjoining) neighbour, I wish more companies used a bit of common sense - but it would be nice for them to pop a card through telling you where it was left!

I hate it when something gets sent other than via Royal Mail (so I can pick it up locally at the sorting office) and you end up having to drive a 50 mile round trip to pick something up (because you have the audacity to be out at work during the day lol)

however now you see why its a tricky policy
many are happy for items to be left with neighbours,whilst others are not

SwanJon

I'm happy enough for parcels to be delivered to neighbours - so long as I know it has happened and which hose it has gone to.
Had a similar thing to the OP. I was expecting a parcel and called when it was a week late. When I called they didn't know which house it had been delivered to.
When they spoke to the driver he gave 4 possible houses, and based on my street I only knew where one was (weird numbering on my street), so I think he was making it up.
Did manage to get a surname though which helped, and got the parcel in the end.

workerbee123

The problem seems to be that it isn't actually at the house they say it is and has been signed for by a surname no-one recognises, its not the same surname as anyone who lives there.

I have a good relationship with the people who are there and they have had parcels before so wouldn't lie about it.

The saga continues...

gibby

I would have though the firm you bought from would simply send another now and sort the problem with the courier, not leave you with the mess

G