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Praise, vent & warnings

Archives for November 2006

LOvefilm are a NIGHTMARE
alright..alright.. Just felt like sharing my anger with the sheer incompetence that is offered as 'service' by Lovefilm...since the buyiout/merger with (the far superior) Screen select, I send back dvd's to be told 10 days later they 'haven't arrived', to get disc 2 or 3 in a series before disc 1- even thiough i have…
Tee-total.net
...are a tshirt company, that own smaller companies, I think. I ordered a tshirt from their "Way [or Wear] Of The Rat" store - stocks geeky tshirts. Then I changed my mind so emailed Customer Service to see if I could change my order, they said to leave it with them and they'd see what they could do. Lo and behold, two…
Boots DVD offer
Be wary about this offier - I signed up for it when they were offering a £5 voucher - Never received. You have to enter your credit card details and mine was immediately debited and then again a month later even though I haven't received the 6 DVDs. Struggling to get my money back - customer services abysmal.
Amazon delivery charges fiasco
I placed an order today with Amazon (since cancelled!) and was given several delivery options:- Super Saver delivery taking 5 days longer than First Class - FREE First Class for despatch next day - £3.34 Express - costing even more When I chose the Super Saver a message informed me that the items would not arrive until…
Acer UK
My hubbys Acer laptop died on him last week,luckily it was still under gurantee.We called Comet who we bought it from and they referred us to Acer.They arranged a collection and said they would check to see what was wrong and repair it. Just got it back 6 days from when it broke with a new hard drive.We were expecting it…
World of Books
I joined world of books a year ago coz they were offering 1p books. Little did I know that catch was to buy 4 books for exorbitant fees so I did order 1 book which I then paid second delivery they sent 4 books which I paid coz I thought I could cancel my membership then so I then paid for it. But when I tried cancelling…
Dead iPod
Hi! 16 months ago, I bought a 20GB iPod, but 2 days ago it suddenly died on me. I was doing nothing out of the ordinary, just listening to it and trying to skip to the next song, when it suddenly switched off. When I tried to switch it back on, I got a 'sad iPod face'. I took it to the store in Regent Street, where after a…
WHICH trial subscription
I signed up for a trial subscription from WHICH in August but cancelled it again after two weeks and received a confirmatory e mail. Thinking no more of it, I was shocked to find that they had taken two months subscription from my bank account and now say they have no record of any e mails. I have sent them copies (…
Sky TV
Does anyone have an email address or phone number at sky where I can contact someone who will actually listen to what i have to say and respond with more than "I can't do anything about that"?? Thanks in advance
Most expensive retail product?
As my cold sore reared it's ugly head last week, I bought a tube of ZOVIRAX ointment - the tube contains only 2g and is priced at £4.98, which by my reckoning works out at £2,490,000 per tonne! Does anyone know of a dearer item>
printer just bought broke
i bought a printer through amazon 2 weeks ago and now that has broke on me - i am waiting for the seller to contact me as it was through the market place part......how long should i wait to be reasonable and before i contact amazon itself? thanks
discrimination
i hold a cea card because i am classed as 'disabled' with being profoundly deaf - this enables me to have a 'carer' with me - which i need for a number or reasons;- to help me communicate, to help keep me safe as i am unsteady due to poor balance coordination........ anyway, to get to the point - i tried to book 2 tickets…
Tribal UK
Ordered a new vacuum cleaner from http://www.tribaluk.com/ on Monday evening. It was much cheaper than other online and high street shops, and delivery was free. The vacuum was delivered to my home on Wednesday lunchtime. A brilliant service and highly recommended.
Step Ladders sick as a parrot!!!!!
We bought a set of step ladders for £115 Inc. P&P thought we had a good buy, went on ebay to sell our old step ladders off and while checking the competion lo and behold £43 cheaper, the very same step ladders. If your in the market for step ladders looks a bargain to me. Excuse me a minute just finding a small room to cry…
QUIDCO & DABS Selective Tracking??
Hi, Has anybody bought anything from Dabs.com via Quidco? If so i would like to know how your tracking went, as mine seems rather selective!!:mad: Dabs was a relativley new addition to Quidco and was at first supposed to be tracking orders at 5%. I placed my first order on the 10 Nov for £2,250, it didn't track, should…
Next... been overcharged on an instore purchase
2 weeks ago i bought several items from a Next store... have just been checking through my pile of receipts and discovered they scanned one of the items twice.. ok, its only #5.99 but do you think I should go back to the store or should I write to them? Thanks...
Sncf (french Railway)/eurostar
They story begins; My mother purchased me a ticket to return from France over the internet - I went to pick up the ticket from the train station in France a few days before depature only to be told I couldnt have the ticket because I didnt have the card used to purchase the ticket! I had to purchase another to return home…
Sky+ boxes
Maybe this should be in the warnings/rip off forum. I notice from watchdog last night that there is a problem with the reliability of sky+ boxes - one lady having hers replaced 6 times. I had one about five years ago. It was replaced 4 times in 6 months - the last time they said they didn't know why it wouldn't work. Took…
www.twoleftfeet.co.uk
Ordered a Grobag (baby sleeping bag) and a Buggyboard on 20 September from https://www.twoleftfeet.co.uk. At no point during the order process did they say the items were out of stock. 6 weeks later and following many unanswered emails I cancelled the order for the grobag as it was for 0-6 months and we had lost 6 weeks…
Tesco Customer service desk
Tesco customer service now have opening and closing times. Close at 10pm I was waiting patiently behind another customer, due to the member of staff unsure of wat she was doing. It was taking awhile. finally it was my turn. The staff dont actknowledge me while am standing infront of the desk. I go to her can i return this…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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