LOvefilm are a NIGHTMARE

Vindiesel

alright..alright..

Just felt like sharing my anger with the sheer incompetence that is offered as 'service' by Lovefilm...since the buyiout/merger with (the far superior) Screen select, I send back dvd's to be told 10 days later they 'haven't arrived', to get disc 2 or 3 in a series before disc 1- even thiough i have ticked the 'send ouit in order' box...to wait 4 or 5 days for a dvd...The customer service is quick- butu not effiecient. Inept or downright useless is the word that springs to mind...


Arrrgh! Bruing back Tesco, Video Island or Screen select (BEFORE the mergers)

Rant over..!

Orpahan_Andy

I was with screen select and move to LoveFilm when it was taken over.

Have found no problems or difference since

ctdctd

Started a trial with Lovefilm last month and carried on afterwards.

No problems with the first few deliveries - they get DVD's back the day after I send them, send the next ones same day, and email me to let me know.

tdodd

I signed up for a free 14 day trial on 14th November. The first DVDs were despatched on 15th and received on 16th. I was watching and returning all DVDs on the day received and always got replacements sent the same day that my returns were received back by Lovefilm. So on that score I cannot fault the service ay all.

However, I decided to cancel the trial and did so by phone (as you have to) on 25th November, 11 days after joining. I sent back my last DVD on the 25th and that was received on the 28th, 14 days after I joined and 13 days after they first despatched a DVD. Yet they have just charged £14.99 to my credit card for a full month, on the 28th, knowing full well that I had already cancelled my account and returned all DVDs. They refuse to refund me and I have had to raise a dispute with my credit card company.

I do have £13.50 pending in my Quidco account so in cash terms I haven't really lost out but I am unimpressed with their "14 day free trial", as in practice, allowing for postal delays, it is more like 10 days or less of useable service. Since at Xmas there is a higher risk of postal delays this means the 14 day trial is now probably only worth 7 days at best and if your last DVD gets back to them late, through no fault of your own, they will charge you for the next month.

chandlerscroft

I am a returning member to Lovefilm i have given up complaining to them I just get an automated email saying sorry. It can take upto 10 days for a new dvd, the last one that came was not even on my list.

edina

i'm with Lovefilm, via Tesco & have had no probs. No sooner have i sent a dvd back another is on its way.

gazbert_2

Vindiesel wrote:

alright..alright..

Just felt like sharing my anger with the sheer incompetence that is offered as 'service' by Lovefilm...since the buyiout/merger with (the far superior) Screen select, I send back dvd's to be told 10 days later they 'haven't arrived', to get disc 2 or 3 in a series before disc 1- even thiough i have ticked the 'send ouit in order' box...to wait 4 or 5 days for a dvd...The customer service is quick- butu not effiecient. Inept or downright useless is the word that springs to mind...


Arrrgh! Bruing back Tesco, Video Island or Screen select (BEFORE the mergers)

Rant over..!

Thanks for that. Next time try posting on the "Vent" board so that people who are innocently trying to Shop but not Drop don't end up reading posts that shouldn't be here.

Oops. I should've posted this on the "Vent" board!

howalsh

I've had probs too. Series sent out of order, ignoring priority lists, and worst of all, discs that dont work. Pretty shoddy really.

debjones25

tdodd wrote:

I signed up for a free 14 day trial on 14th November. The first DVDs were despatched on 15th and received on 16th. I was watching and returning all DVDs on the day received and always got replacements sent the same day that my returns were received back by Lovefilm. So on that score I cannot fault the service ay all.

However, I decided to cancel the trial and did so by phone (as you have to) on 25th November, 11 days after joining. I sent back my last DVD on the 25th and that was received on the 28th, 14 days after I joined and 13 days after they first despatched a DVD. Yet they have just charged £14.99 to my credit card for a full month, on the 28th, knowing full well that I had already cancelled my account and returned all DVDs. They refuse to refund me and I have had to raise a dispute with my credit card company.

I do have £13.50 pending in my Quidco account so in cash terms I haven't really lost out but I am unimpressed with their "14 day free trial", as in practice, allowing for postal delays, it is more like 10 days or less of useable service. Since at Xmas there is a higher risk of postal delays this means the 14 day trial is now probably only worth 7 days at best and if your last DVD gets back to them late, through no fault of your own, they will charge you for the next month.

The very same happened to me have told them I will report them to trading standards as is not a 14 day free trial (awaiting reply). When I was sending the discs back early on they got to them in 1 day but strangely at the end it took them 3 days to acknowledge taking me to day 15 how bizarre...................

Vindiesel

gazbert wrote:

Thanks for that. Next time try posting on the "Vent" board so that people who are innocently trying to Shop but not Drop don't end up reading posts that shouldn't be here.

Oops. I should've posted this on the "Vent" board!

Cheers will do. Didn't realise it was there to be honest

^!£$&

I had probs too
With tv series sent in the wrong order
Taking 5 days to send me another dvd from my list
Sending me split & scratched dvds
I will never ever use them again one my 3 for 1 offer is up in two weeks
Im going back to blockbusters they offer a far superior service imho!