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Norwich Union Travel Insurance
Have had excellent, courteous and prompt attention from NU Travel Insurance. Myself and my family went to the States for Christmas, and whilst there my wife suffered from bronchitis and pharyngitis and visited a local walk in medical centre. She was diagnosed with these conditions by the doctor there, who gave her…
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A.O.L ...a thank you saved me money
I have been with A.O.L dial up for 5 years and whilst I have heard loads of the A.O.L hell stories I can honestly say I have never had any problems with them, quite the opposite .That was until they got broadband (finally) in my area and I wanted to upgrade and also get the A.O.L talk unlimited. I was informed that I would…
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Tesco 'special purchase' screenwash
Tesco currently have a 'special purchase' on screenwash - 5 litres for £2.49. They also sell their own brand 2.5 litres for £1.77. Fine until you notice the 2.5l is CONCENTRATE, the 5l is ready-mixed. As you only need to mix to 50% concentration in winter, 25% in summer, you're paying at least 73p for 2.5l of water!
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ASOS.COM Still waiting for refund
Has anyone used this site for buying clothes. Ordered some items way back in October and decided the quality wasn't very good so decided to return the items by recorded delivery. Total cost of order 44 pounds. Their website states that if you return the whole order they will refund the total costs including postage. I am…
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Debenhams Internet Order Never Arrived
It has been two months since I placed an order through the Debenhams website and I have not received any goods. I have sent numerous emails and have phoned a number of times just to receive useless conflicting information. I called and said that I had waited long enough and no longer wanted the goods (they had been…
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is this fraud? money money money with cars :(
Hi there. I had some problems with my car recently.. and nationwide auto centre seem to be ripping me off! im not sure on car prices really so I'm going to post the accounts and if someone could advice me whether these are true prices that would be great. My battery light started coming on while i was driving randomly so I…
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Tesco & it's own brand washing powder.
I always buy Tesco own brand washing powder. Because I like to have Bio, Non Bio and colour I usually buy the small 1.15kg boxes which each do 15 washes. Average prices is around £1.62. Today however I noticed the box only said 10 washes for the same price. I looked at the box weight and it's now only 1kg. So the volume…
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wanadoo and undelivered messages
Wanadoo are have a lot of their ISP addresses blocked by spam companies. Currently there are problems with emailing certain other providers. I for one can't email anyone on NTL - Wanadoo have said they are looking into it and from the chat forum on their site it appears this is the case since early December. I have emailed…
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B&Q Bath installed Faulty?
I bough a plastic bathroom suite from B&Q in May 2005, had it installed etc. At the weekend I notice a crack about a inch square. This is about 3 inches from the bottom of the bath at the front. I still have the receipt from B&Q. I know i didnt drop anything in the bath and was surprised to see this damage, but it wasnt…
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Have you ever tried to talk to BOL?
I am trying to return a book to BOL. I filled in the corresponding link in their site, asking them how to go about it (usually they pìck it up or send a return label). They got in touch via my email, asking for my credit card details to return the money (?). I said I had never been asked that question and that FIRST I had…
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Warning over parcel delivery scam
A parcel scam where householders are told to call a telephone number to arrange delivery has been uncovered by Trading Standards officers in Cumbria. A card addressed to the householder is delivered through the post stating a digital camera is awaiting delivery. The telephone number is a premium rate 0906 number, costing…
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SVP appalling service Interlink Express DVD recorder
I hope this post is in the right section - please feel free to move if it is not! I am simply trying to alert fellow MSE users as to the potential pitfalls of using the very popular DVD, CD and other media selling website SVP Communications and their appalling delivery company Interlink Express - other users out there…
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Petrol prepay
I had to buy petrol last night on the M4 services at 1.30am (expensive I know but I was desperate) and they have prepay after 11pm. ok, I think as I understand that people drive off without paying BUT when I went to prepay £10 they didn't do it but insisted on taking my card, I gave it to them reluctantly but did query the…
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Ntl Rude Customer Services
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Dragon Audio
I know not many people have to buy equipment for a recording studio (particularly not as Xmas presents) but I got my OH a headphone amplifier from Dragon Audio. When he opened it at Xmas, the manufacturer had put in a European power adaptor by mistake. The lovely people at Dragon Audio responded to my email between Xmas…
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Can I get my money back?
Last year (this time last year), I signed up with Easy Internet Solutions for my website. Since then I've stopped trading. However, I recieved a email on the 14th Jan, from World Pay, saying they had taken £35 from my account for my subscription. I got onto Easy Internet Solutions Billing Department. And stated that as I…
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Tart me up!! - CLOSED
Hi all, I have been asked to draft a letter of complaint for my in laws (who are in mid '60s) about the appalling customer service they have received from Currys. Here is the letter and any advice is greatly appreciated! "Dear Sir/Madam Customer complaint On 31 Dec 05, my wife and I visited your Boston, Lincs, branch to…
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Debenhams gift receipts
I bought loads of Xmas pressies in Debenhams on their 20/25% off special days. I obtained gift receipts to give with the presents so they could exchange if not happy. I thought this enable the person to return the goods and exchange for something else to the value of the price I paid. However when one of my friends…
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Volunteer Hospital Drivers
I cannot tell you how much I admire the people who give up there spare time to drive people to hospital for treatment especially as they are volunteers. My mum has needed to go on a hundred mile round trip to hospital everyday for the last five weeks and everyday she has been taken by one of these lovely kind people. This…
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Sainsburys Car Wash
Ok I went shopping at Sainsburys, had a nice extra points voucher :) Then off to fill up and thought about havbing a quick car wash. SO I did and then when I was filling up I noticed part of bumber had "dropped" off. I saw it in the car wash and went to go get it. Not the car wash had ripped part of it off and yes it was…
