B&Q Bath installed Faulty?

Greentea

I bough a plastic bathroom suite from B&Q in May 2005, had it installed etc. At the weekend I notice a crack about a inch square. This is about 3 inches from the bottom of the bath at the front.

I still have the receipt from B&Q.

I know i didnt drop anything in the bath and was surprised to see this damage, but it wasnt there when i bought the bath.

Any advise on what I should do?

webmasterpolo

Report it to B+Q and say it is faulty and not fit for purpose as you haven't used it for anything other than bathing.


Unfortunately as it is over 6 months old under the sale of goods act you need to prove it wasn't faulty when you bought it, rather than it automatically being assumed.

It's highly unlikely B+Q will do anything unless they have had lots of these baths returned. Once you have given up with them try the manufacturer. At the very least I would expect you to get some sort of free repair from B+Q/manufacturer or a discount off a replacement from B+Q. Depends how hard you push.

-Web

hjb123

I would have said you need to get an independent opinion - plumber? Someone independent of B&Q to look and see what they think then get onto B&Q.

Turning_into_scrooge

Greentea wrote:

I bough a plastic bathroom suite from B&Q in May 2005, had it installed etc. At the weekend I notice a crack about a inch square. This is about 3 inches from the bottom of the bath at the front.

I still have the receipt from B&Q.

I know i didnt drop anything in the bath and was surprised to see this damage, but it wasnt there when i bought the bath.

Any advise on what I should do?

The same thing happened to relatives of mine a while back. They informed B&Q who came out to investigate it who said the bath was faulty. They got their money back and installed a huge shower instead, they don't have a bath now as it was the second one it had happened with. If you have any problems with B&Q you house building insurance should cover the cost of replacing it depending on how the crack happened.

Greentea

Phoned B&Q and they say they will replace it if I bring it back .... only thing is the mess of getting it out :-(

What are the chances they give compensation for fitting if I ask?

biblejohn

Surely it depends on how it was installed? Id have thought b&q would want to inspect the way its been fitted etc.?

At least ive just fitted a metal bath in my house, so hopefully i wont have this problem!