We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
ASOS.COM Still waiting for refund
Options
Monney_2
Posts: 11 Forumite
Has anyone used this site for buying clothes. Ordered some items way back in October and decided the quality wasn't very good so decided to return the items by recorded delivery. Total cost of order 44 pounds.
Their website states that if you return the whole order they will refund the total costs including postage.
I am still wait for a full refund. They have confirmed by email that they have received the parcel, but this is the problem. They have no contact telephone number, all queries have to be forwarded by email, which they take forever to reply to.
Has anyone any advice as to how to get my money back, or has anyone has similar problems.
Their website states that if you return the whole order they will refund the total costs including postage.
I am still wait for a full refund. They have confirmed by email that they have received the parcel, but this is the problem. They have no contact telephone number, all queries have to be forwarded by email, which they take forever to reply to.
Has anyone any advice as to how to get my money back, or has anyone has similar problems.
0
Comments
-
Email them and copy the email to trading standards at the same time, that often gets things moving faster!Weight Loss - 102lb0
-
I don't suppose you have the email address for Trading Standards.0
-
Trading standards website is
https://www.tradingstandards.gov.uk
Or contact your local trading standards - number will be in phone dirctoryWeight Loss - 102lb0 -
I think this link explains the reason why-
[URL=http://]www.money.telegraph.co.uk?money/main.jhtml?xml=/money/2006/01/16/cnasos16.xml[/URL]0 -
mentaljessie wrote:I think this link explains the reason why-
[URL=http://]www.money.telegraph.co.uk?money/main.jhtml?xml=/money/2006/01/16/cnasos16.xml[/URL]
That link don't work. You somehow have managed to put an question mark in the url.
Try this one
But fail to see what this has to do with something that happened all the way back in october. As the fire did not happen until the 11th of december so at least a month to correct it. And to do a refund to a credit card takes minutes not months.
Yours
CalleyHope for everything and expect nothing!!!
Good enough is almost always good enough -Prof Barry Schwartz
If it scares you, it might be a good thing to try -Seth Godin0 -
When did the send the items back. Are you aware that there warehouse was affected by the Oil blasts in December? The company had to stop trading for a while as they had no stock to send out. Be easy on them!0
-
I sent a top back to them in August last year and they were very prompt. It might just be due to the oil fire, we got paid in December late because of it and we're based in London0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 350.8K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.8K Work, Benefits & Business
- 598.7K Mortgages, Homes & Bills
- 176.8K Life & Family
- 257.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards