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Help with BT
Can someone please suggest something, I am being driven mad. I rang to give them details of my home move last Thursday. I thought all was OK but got a text on Friday stating my order had been cancelled, no explanation nothing. Since then I have spent hours on the phone to them being past from pillar to post and no-one is…
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Switching to Post Office from Virgin
Could someone offer some advise on this? My mother currently has a Virgin landline but we have found a much better deal with the Post Office for her needs. However, in order to take up this offer there will be a charge for BT to reconnect the line? I think the charge is around £60 which is making the deal not worth it. She…
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Talk Talk contract dispute
Having been a Talk Talk customer for 2.5 years I rang them this morning to cancel the contract. I am looking to go over to BT. I was put through to the cancellations team and after having to be very forceful to stop 'David' and his strong arm 'please don't leave us as we're better than anyone else' speech, he looked at my…
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The nightmare of BT Sport
My elderly parents were seduced by all the adverts - have paid all the money to receive the BT Sports deal and after 2 visits from different engineers (the first one left them without any TV picture at all), 6 consecutive days on the phone to India, they are still unable to receive BT Sport. All this after assurances that…
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Changing from BT to EE - help please
Hello My Mum was telling me the other day she pays around £30 per month to BT for unlimited landline calls. Not sure which package this is, but I know she often phones mobile numbers too and then is charged for those. I was looking at th EE (orange site) and there was a deal for £26.75 which seemed to include 1000 minutes…
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John Lewis and 0844 numbers
John Lewis Partnership - the ones with the reputation for customer friendliness - have switched to 0844 numbers to contact the stores. How mean!
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BT => Sky landline
I have recently switched my landline billing from BT to Sky. Q is - Is the onus on me to cancel my BT DD and if so, can my credit rating be affected? Sky is up and running but I've had different answers from their online chat. Thanks in advance.
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Leaving Talk talk- quick question
I'm currently out of contract with TT and have ben for quite some time. I want to switch to SkyTalk Unlimited. TT are useless and they're upping their line rental again!! Do I just use the switching service with SKy or do I need to tell TT I'm cancelling with them. thanks
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the 60 minute rule for 'free' UK calls
I thought I was getting unlimited free evening and weekend calls with plusnet but they've charged me for the minutes in excess of 60. In the call plan details http://www.plus.net/home-broadband/tariffs#inclusive-call-length (which I couldn't find navigating from their home page, I got the link through complaining to them)…
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Barr / Restrict outgoing calls.
I just got my second hand panasonic kx-tg1404e phones and am very happy so far with them. I have set these as the call restricts: 07 (for mobiles and 070) 084 (for 0845, 0843 etc) 087 (for 0870, 0871 etc) 11 (for 118 etc) 09 (for premium calls) 123 (for speaking clock) Are there any more number I should be restricting to…
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Cheap telephone rental deals
If you're a light phone user and just want a line for Broadband and don't make a lot of calls, this is definitely a way to save money. And since BT manage all of the telephone infrastructure, no risk really paying upfront for a year. Primus Saver was the first company I heard of, doing a £99.99 a year prepay deal, and you…
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Rented house landline - will number be reassigned?
I share a rented house, with a joint contract which stipulates we must: "... leave the telephone number as that of the property and not to change or take the telephone number and apply it to any other property without the consent of the Landlord" My housemate is planning on moving out within the next month or so, and the…
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Are we suckers! Home phones only!
I went to Uswitch to check the cost of a home phone line i.e. no broadband wanted. The section they state is Home Phones only is wrong because they are mixing in Home Phone and Broadband packages into the same list. The list said No: 1 in cost was BT. It said 'Free with line. £x line rental'. What does 'Free with line'…
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Sky dont care
This may be a long rant. We had a Sky TV contract and our home phone was with Talk Talk and our Broadband with o2 and we were happy. But then o2 sold their Broadband to Sky, so rather than wait until sky finally took over our BB and having to pay the same rate for BB as we were paying o2, we looked at the sky site to add…
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Virgin broadband/phone
I'm trying...and trying...and trying to be able to manage to ring HMRC about a tax refund I am due. 3 long phonecalls later and I still didn't get through to a person - I have rung Virgin and asked if its safe for me to ring 0300 phone number I have for HMRC without it being chargeable on my bill (ie because I have the…
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Renting home and renting landline
Hi I'm moving homes in just under two weeks and need some help on the line rental side of things and moving broadband. I know the property has a phone socket but because its not occupied no one is renting the line obviously and so its a dead line. I was wondering if I rent the line again from the same socket, would it have…
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Virgin lied to me.
I was going to go with someone else when my contract was coming to an end with Virgin, however a guy pushed me into going with them an extra year over the phone. He said he will chuck in free weekend calls with the phone line. And where he lied was he said so that is free after 7pm Friday till the end of Sunday night. And…
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New BT customers getting lower prices
Please be gentle with me, I don't come on here very often! I have been with BT for over 40 years (sad, I know). I currently have BT Infinity 1 which should give me 38mb download and 9.5mb upload speeds, along with an allowance of 40GB usage per month. For this I currently pay £19.05 plus I pay £5.15 to have anytime calls…
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Price changes. Am I stuck in the same company?
Hello everyone. So, I am a Plusnet user that has a 12 month contract with them. They provide me phone and broadband service. I just got an email from them saying that they will be raising the line rental and some other prices. Am I allowed now to switch companies withouth having to suffer a penalty because they have…
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TalkTalk question (urgent)
Hello ! Just looking for some advice, I have outstanding balance on my account for £20.97 as its the 25th bill of last month and payment should have gone out of my direct debit on 01 August 2013 but I cancelled my direct debit and today a message has come up on my online account stating the following: You have an…
