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Help with Talk Talk please.
Hi This is for my Mum, her phone line was up and working last night when she went to bed but when she got up this morning nothing was working, no dial tone and her internet is not working. She phoned Talk Talk (from her mobile) to try and find out what was going on and they said that they hadn't done anything ie. cut her…
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reducing call costs for elderly person who has no email etc
i am helping my mum look through her monthly outgoing to see where she can save money using tips etc. from this website. i am currently looking at her telephone bill. she is with BT and wants to reduce cost of outbound calls. She is at present a BT Option 1 customer and they are to be given free uk weekend calls (plan name…
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Sky TV, Broadband & Phone order/install query
Hi, I'm about to move to a new flat from the 12th March. I ordered my BT line today and have received my phone number and organised for the engineers to do their thing on March 13th (PM). My query is when can I order the Sky combo package? Currently the web site doesn't recognise my new phone number... Does this mean I…
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BT Charges/Sky Talk, v confused!
I don't know if any of you can help me but i'm v confused re a bill i've just had from BT. Basically, we have BT Broadband and home phone (option 2) and Sky TV and about 6 weeks ago I was on the phone to Sky about our TV package and the bloke started going on about free calls etc etc on our home phone. Like a bloomin'…
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Bt upgraded to opt2 - no security/identity asked
i have just upgraded my parents account to the option2/12 month contract plan. I was surprised I was able to do this online without being logged into account. I just add to phone number and postcode. I know they send a confirmation and 7 days cancel option to address but it means I could have upgraded anyones account if I…
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Is The New BT 12 Month Option 2 Rolling Contract Fair.
It does not seem fair and reasonable to me that its a rolling contract, which means that people could be forced to carry on with it when they dont want to,and have to pay penalties to cancel it. Surely in this day and age a customer should be allowed to move freely to another supplier when their is no cost involved.
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Wanring BT playing games...
Hi All, I signed up to Primus the other day, then BT called me to discuss and i said that i was moving tho Primus and staying on option 1 with BT. This was all abou the middle of February... Yesterday i recieved a letter dated 15th Feb, telling me i had signed up to BT option 2 on a 12 month contract and had 7 days from…
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Bye-Bye BT Together Option 1; or, 2000% price increase
An article over on The Register said that BT is getting rid of Option 1; and so evening calls of 1 hour that were just 4.5 pence will now be about a pound! http://www.theregister.co.uk/2008/02/28/bt_price_hike/
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BT Together Option 1 - Have I got this right?
Hi folks I noticed the recent BT Option 1 free weekends calls offer. Pay the normal line rental, £11 a month or whatever, then get free weekend calls. BUT I must make one 'chargeable' call. Now the tricky bit :confused: I use an Orchid dialler, to reroute all my calls through 18185. I can reroute all my weekend calls…
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1899 closed my account!
Hi, I have been a loyal subscriber of 1899 for about a year and now they have closed my account. When I contacted them they sent a short email that my account was closed due to FRAUD and that I can`t use their service with this number (my home number). They did not reply when I enquired further. What to do? I am also…
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Ofcom consultation on curbing unfair additional charges on consumers’ bills
Regards Sunil
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Cheapest way to phone 0870 (say no doesn't help)
I have Sky and my sister also wants Sky so I need to phone their recommend a friend number, which is 0870. I have used two geographical numbers that I got from 'say no to 0870' which have put me through to their 'customer services' who just told me to re-dial the 0870 number. So it seems that I have no choice (I have tried…
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Code to dial through BT from sky talk plan?
Firstly apologies, I am sure the answer to this is on here somewhere, but despite searching I cannot find it. I have Sky talk and a BT landline. Occasionally some calls are cheaper with BT so I wish to re-route those calls, but I can't find the number. Can anyone help? Thanks
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Beware Topupdiscount no access after credit
:confused: I tried the topupdiscount with crediting £1.50 from my (TalkTalk) land line. But when I tried their access number 020 8180 9090, all I get is a message saying "This access number cannot be reached from your landline. Pls Try from your mobile." I checked topupdiscount for my credit on 020 8180 23 23, it has got…
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Utility Warehouse - account cancellation
Hello, I am in the process of cancelling my UW account in full which included home phone.I have ben a member for about 5 years which included a call diverter in the form of a pink pig (shape of their logo), however these were made obsolete when new technology routed the calls without the diverters.Consequently I removed it…
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Sky phones
I am thinking of signing up for Sky TV, Broadband and free phone calls, as the service I am getting from tiscali for the phone line is not good (the broadband is excellent) Anyone had any experience with Sky phones? Most grateful. :eek:
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BT(Bl**dy Terrible) there must be someone else?!
Hi:wave: I really want to get rid of BT :rolleyes: they have been a nightmare, since I moved into a new home in 2005 and first had a account in my name. There was no phone line so i had to pay for getting one put in, I didn't have the £150 they wanted up front(having just left an abusive partner with my son) so they put it…
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Tiscali Talk (Line Rental + Calls)
Any advice here? At the end of January I changed from BT to Tiscali Talk. BT service was to end and be taken over by Tiscali on the 12th of February. Nothing happened. I phoned up and was told to wait 3 days and it would be sorted. 3 days came and went, called again and told 5 days. Finally i called yesterday and was told…
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BT worst customer 'service' yet
I ordered a new phone line installation with BT over 2 weeks ago & today was the earliest they could offer an engineer to come out to do the job. I received the paperwork with the appointment info, customer & account number, proposed new phone number etc & they even deducted money from my account for it. Tried to confirm…
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talktalk and compensation
right i will try and brief as poss. basically 7 weeks ago i found my orange broadband, which plugs straight into a bt landline, had stopped working. i called orange and found my bt line had been slammed by talktalk. through ofcom i got in touch with them and they have accepted liability and are going to pick up the costs…