1899 closed my account!

sousou_2

Hi, I have been a loyal subscriber of 1899 for about a year and now they have closed my account. When I contacted them they sent a short email that my account was closed due to FRAUD and that I can`t use their service with this number (my home number). They did not reply when I enquired further. What to do? I am also worried about my personal details, they may be used by someone else... at least they could tell me what was wrong. I am very disappointed and worried, too. It is impossible to contact them via telephone as fas as I know. The strange thing is that I tried to sign up to 18185 and got the error message that I can`t use the service with that number... I guess they are connected to 1899...or?

Anyone can help?

Who can I complain to about 1899?

Thank you, I would really appreciate if someone could help.
Sousou

BritBrat

Yes they are connected.

Not sure what you can do, maybe someone else will have some idea and be along soon.

far

Who is your landline provider? This may be why they've said this - for instance you can't use the services over a VoIP line.

sousou_2

Thanks, my landline provider is BT and as I said I have been using 1899 for about a year when one day they just closed my account due to `fraud`....

Anyone can help?

d123

sousou wrote: »

Thanks, my landline provider is BT and as I said I have been using 1899 for about a year when one day they just closed my account due to `fraud`....

Anyone can help?

Why not write to them and do a subject access request under the DPA? It should tell you why if the company don't want to.

BritBrat

I guess you could ask them if they have reported the fraud to the police and maybe ask for a crime system number if they will give it you.

I only say that because what if there was fraud could this come back and bite you later?

Better to find out now and if they don't reply report it to the police yourself.

sousou_2

Hi Dave, your reply sounds useful but ca you please explain how to do a "subject access request under the DPA?" and what it means. Thank you very much.

sousou_2

Hi `BritBrat`, that`s a good idea,too. Yes,this is the most I`m worried about...uhhh that`s sooooo unfair.....

d123

sousou wrote: »

Hi Dave, your reply sounds useful but ca you please explain how to do a "subject access request under the DPA?" and what it means. Thank you very much.

Easiest way to explain it would be for you to do a google.co.uk search for "subject access request" and read a few. But simply put, you write to the company and advise them that in terms of the Data Protection Act you require a copy of all data held by the company concerning you. They then have 40 days to supply it. They are allowed to charge an admin fee (normally around GBP10).

BritBrat

sousou wrote: »

Hi Dave, your reply sounds useful but ca you please explain how to do a "subject access request under the DPA?" and what it means. Thank you very much.

This is what Dave is on about.

DPA: Data Protection Act 1998

It may cost you £10 but may be worth it.

EDIT:

Oh we cross posted

musicmonkey1

You might not get any joy with a subject access request. I used to work for a bank and we got a lot of subject access requests. However there are certain exclusions when the information doesn't have to be provided and one of these is when there are fraudulent transactions. This is to avoid fraudsters taking advantage of the system.

The company might choose to use this exclusion to avoid giving you the information you require.

There is also a fee for providing the information - usually about £10