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Failed Samsung Warranty Repairs
Good evening, I'm hoping you can give me some advise, I have a Samsung S8 which is still within its warranty period, I've reported the issue to Samsung and they've advised me that they'd send someone out using WeFix to repair my device. I've had WeFix come out last Friday on 27/10/2019 and they replaced the call speaker…
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Experiencing Porting (PAC) Problems?
I know that many people are experiencing problems with mobile number porting. Ofcom have simplified the way in which customers can request codes and have set time limits for in which numbers must be transferred. This is great news and avoids the heavy sell that often accompanied and long waits required when previously…
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Best PAYG SIM for Australia?
A friend of mine is making a five week visit to Australia next month. Can any one please recommend a local SIM provider to use mainly for local calls in Aus? Light usage, say 500 mins, no more than 2GB data. She is on o2, and their Travel bolt on is a steep £5 a day. So the idea is to use the local SIM in a spare phone.…
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Virtual landline numbers & mobiles
We have a mobile number & a virtual landline number both on Vodafone onenet. We cannot afford to lose either number . I am being told that it is not possible to "split" the numbers apart & unless I move both as one to another provider it would seem as if we are stuck with Vodafone . Has anybody else come across this…
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Do Vodafone charge to the end of the minimum period?
I understand the expectation that Vodafone would charge me for service until the end of my minimum period (4 November 2019). However I know that some networks just charge you a pro-rated amount when you leave during the last month of your minimum term (usually until the day your number ports out). Does anyone know which…
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Three Topcashback issues
I've been trying to get the iPhone 11 Pro deal from Three via TopCashback. I'm a new user so can't post links but basically £70 Cashback on £79 Upfront & £57 a month! I tried once and then went on live chat and they said it hadn't failed so tried again but failed again... I signed up to Experian Credit Report free trial so…
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EE Mis-sold contract/breach of contract?
I took out a contract with EE for a Huawei Mate 20 Pro last October, the only reason I signed up to that contract was because there was an offer for two free gifts (a Watch and a Wireless Charger) I still hadn't received them by December 2018/January 2019, EE weren't interested and after chasing and chasing and still not…
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Vodafone 30 day contracts discount?
Hi all i have had massive problems with Vodafone recently and am due to be out of contract on sat. I have spoken to about 20 different people and all have said that there is not way i can get any kind of discount with the 30 day rolling contracts despite three offering the same for £24.. and despite me being a customer for…
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Partner Been Charged £9.99 For Apple Music For 2 Years
As title says, my partner has been paying £9.99 per month for Apple Music for the best part of 2 years, she never knew she had it and has not used it. She must have clicked something or not understood. Is there anyway of getting this back?
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Windows phone - WhatsApp support ending
Apologies if this has been covered somewhere already, but I couldn't find anything with a quick look. I have a Nokia Lumia Windows phone. I hardly make any calls on it, send very few texts, but do use WhatsApp a lot and also to take some pics, and like to have flexibility to browse internet and see emails when out and…
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Deadlock Letter
I am having a lot of problems with Plusnet Mobile. I have been without my ported nimber for over 15 days since I changed to them and want to complain. It seems that Plusnet dont have a complaints procedure(???) and I have requested a Deadlock Letter so that I can raise the issue with the Ombudsman but the CSR I spoke to…
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Vodafones disgraceful treatment of elderly disabled customer
Disgusting attitude towards my elderly, virtually blind and very deaf mother. I have authority to manage her account (arranged at a vodafone store). She has an oversized 2g phone which she ONLY uses for texts. She pays £5 a month for this (this also includes call and data which she can not use). She has had an account with…
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Three Fraud Department
Maybe someone here could help, I have been trying to find a number for the THREE phone fraud department. I looked on google all I can find is a general switchboard number which has no options for fraud or to even report it, when I get through I get told the same number again & again, maybe they don't exist?
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Can anyone help with emails probs?
Hi I have a Huawei PSmart 2019 with a Sky contract and use Outlook for email. All of a sudden two days ago I couldn't see emails. The phone notified me I'd received one and when I clicked on it I could see the email subject but the content wouldn't load. I checked for updates, saw one and installed. All then worked ok.…
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Cheap easy to use mobile
My Mum is in her 70s and has recently moved in with me. We don't have a landline and she has never had a mobile but says she wanted one just to make occasional phone calls and to send/receive texts. Can anyone recommend a phone that would be fairly easy to use (Mum would like one with big buttons if possible). I'm also not…
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I think I’ve been scammed
I got a call from !020 8123 1613. Upon answering I knew it was a company trying to sell me something. She claimed o be from Carphone Warehouse and she could give me an excellent offer. I told her I was in contract she said she can cancel my contract with nothing to pay. She said she’s give the Samsung S10 or the iPhone XS…
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No PDF reader?
When I try to open a PDF file on my new Moto G7 Power, I get the message: No app can open this file. Is there really no PDF reader on the phone?