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Three Fraud Department

kagorsa
kagorsa Posts: 13 Forumite
Second Anniversary Name Dropper First Post
Maybe someone here could help, I have been trying to find a number for the THREE phone fraud department. I looked on google all I can find is a general switchboard number which has no options for fraud or to even report it, when I get through I get told the same number again & again, maybe they don't exist?

Comments

  • Farway
    Farway Posts: 14,312 Forumite
    Part of the Furniture 10,000 Posts Homepage Hero Name Dropper
    Maybe like the Carlsberg complaints deprtment, as per old advert:D
    Eight out of ten owners who expressed a preference said their cats preferred other peoples gardens
  • d123
    d123 Posts: 8,719 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    kagorsa wrote: »
    Maybe someone here could help, I have been trying to find a number for the THREE phone fraud department. I looked on google all I can find is a general switchboard number which has no options for fraud or to even report it, when I get through I get told the same number again & again, maybe they don't exist?

    It's unlikely to be a customer facing department so there isn't going to be direct lines in.

    If you have a complaint, make it to their complaints department or even the executive office if it's appropriate.
    ====
  • Jon_01
    Jon_01 Posts: 5,911 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    As above, fraud depts are not customer facing. The normal way is to raise the issue with the frontline agents and they will alert their fraud team.
  • DCFC79
    DCFC79 Posts: 40,619 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    kagorsa wrote: »
    Maybe someone here could help, I have been trying to find a number for the THREE phone fraud department. I looked on google all I can find is a general switchboard number which has no options for fraud or to even report it, when I get through I get told the same number again & again, maybe they don't exist?

    Why not explain the issue ?

    The fraud department wont have a number for random people to call so you can stop trying to seek it out.
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