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Mobiles

Archives for November 2016

Cheaper calls to Jersey, Guernsey and Isle of Man are coming
Whenever you call a number on another network, your provider has to pay a Termination Fee to that other network. Only those calls with a low termination rate are inclusive in call allowances. This is why the price plans offered by mobile operators have inclusive calls to standard UK mobile numbers but not to 070 and 076…
returning a phone to virgin mobile
Does anyone know an address to return your mobile phone to Virgin Mobile as the call centre is always busy?
O2 int sim charges gone up without warning
My OH has a mobile just for international calls, so she bought the O2 international PAYG SIM in May 2015. The calls at that time were priced at 6p PM, then a couple of months later she had a text saying they were going up to 9p PM. However, in the last couple of months, she noticed her balance getting lower, and then found…
International SIM cards
Do you know of a way of using an international SIM and diverting calls and texts to you UK number to this SIM while you are away so people back home can call and text you on your normal number. To avoid people getting confused and thinking you have changed you number. You could leave a voice mail message but it is quite a…
Sky Mobile
There new plan details have just been released £10/month for 1gb £15/month for 3gb £20/month for 5gb If you have Sky to cals and text are free but if not it's an extra £10/month. Your data can roll over for up to 3 years. I was expecting something a bit better, have Sky even looked at what is on the market those data…
Three mobile account hacked!!
Yesterday my missus called me asking if i had requested a PAC code from Three as she got a text saying one had been requested. Not me and told her to get hold of three to see what was going on. She spoke to Three saying someone had requested the PAC code after clearing all the security questions. Was assured they would…
Unlocking my Samsung Galaxy S111
Unlocking my Samsung Galaxy S111 I purchased this phone from new a long time ago and it is locked to the '3' network. I am currently still with '3' and don't have an issue with my current contract but would still like to unlock my phone because I can!! Well it took over 3 weeks to get an unlock code from '3' despite being…
Horrific virgin media customer service
Tried to upgrade 2 mobile phones at the end of september, was sent one phone fine but the other should have been a sony xperia but was sent a nokia 215, tried to arrange to have it returned and was basically accused of stealing the sony. I was told they would send a jiffy bag to return nokia which never arrived, rung again…
Simple smart phone
Hi people I am working for the charity AOHL (formerly RNID) I need to find for a client a very basic smart phone which sounds like an oxymoron but as the client is elderly the phone needs to be as simple and cheap as possible and yet be able to download an app for a text service called NGTS. I would appreciate some help…
Extortionate BT Mobile Call & text Charges from UK to EU
I am with BT Mobile but have discovered that outside of my monthly plan I have to pay 60p per minute and 25.2p per text from UK to EU country. Yet if I call or text from EU country to UK it is only 4.3 per minute for calls and 1.7p per text. Surely the lower rates should apply ? Example if I phone Dublin from Belfast it is…
Iphone 5 with a cracked screen
I have an Iphone 5 with a cracked screen. Does it have value? Does anybody think its worth having the screen repaired and then selling it for cash.
Mobile Phone Issue - Help.
wondering if anyone can help. I have a iphone 6 plus, that wont charge correctly. i have had it 23 months. i have bought a official iphone charge and plug as thought this was the issue. still wont charge its like the cable isnt securing to the bottom of the phone. Apple refuse to do anything citing out of warranty. i…
Are Currys Sim-free iPhones truly sim-free?
John Lewis rejected a price match for the following reason: "Software has been installed onto the device at Currys that will lock the phone to the network of the first SIM used. This means that if a customer were to purchase the phone and, for example, first use a Vodafone SIM and then change to an o2 SIM, this second SIM…
Budget phone recommendations.
Hoping someone can give me some recommendations. My uncle is after a super budget phone as a present for his sister for her 60th birthday. She currently has an old Nokia dumb phone but wants to use whatsapp, Facebook, email and do some browsing. His budget is £50 (that's firm, he won't spend any more - it's not her only…
Is this S7 deal any good please?
Hi :-) I'm currently with Three on their £23pm unlimited data & quite a few minutes/texts. Ive been with them for nearly 3 years & ive never had a problem with incorrect bills etc. I've got a samsung S3 which has decided yo not start up anymore, but i have been due to upgrade for quite a few months. So im now on the look…
Consumer rights.
Hello. I am looking for a bit of advice. My samsung galaxy s6 (9months old) was on charge, got red hot and then wouldnt work. I went to my local vodafone shop who said it should be covered under warranty and it was sent for repair. I received a text from the repair center stating that there was a crack in the case so my…
O2 didnt cancel old contract after upgrade
I have been an O2 customer for over two years and recently noticed on my bank statement that O2 took 2 payments from my account for different amounts on the same day in November. I contacted O2 via their online chat facility as there was a 15 min wait on the phone, anyway 2 different advisors had a look at my account and…
I have just saved £612 per year on my mobile phone contract
I was paying £708 per year on my phone contract with O2. My phone plan has just finished. I have just swapped to a BT SIM only deal on 4G, 12 month plan. I now pay £8 per month (£96 a year) for 3GB, unlimited BT wifi, unlimited text and 500 minutes +£40 amazon or itunes voucher for swapping. Very Happy :) :)
Compensation for loss of a mobile number
Hi. In mid August after my 2 year contract expired with Carphone Warehouse on Orange I did an upgrade and started a new 2 year contract on a Samsung phone. I explained that where I lived reception was poor but was assured that the new phone had a better antennae and that I could save money by buying the phone from them…
Vodafone reporting to credit agencies after cancellation
Wondering if anyone has had a similar experience? Around a year, probably more than a year, ago I ended mt Vodafone contract and move to pay as you go. Around 6-7 months ago I ported my number away from Vodafone to another provider so I should no longer have any relationship with Vodafone. However, even on my latest credit…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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