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Mobiles

Archives for September 2015

Nexus 5x prices
SO You want to buy the new Nexus 5x phone, unlocked so it works on any network?? You listen to the Google person saying you can only buy it on Google store £339 for 16gb / £379 for 32gb BUT WAIT Carphone Warehouse has 16gb for £299, and 32gb for £349 Ships on the same day as google when you pre order.. Orange has contract…
pay as you go
I have a Vodafone pay as you go phone. The big bundle deal for a tenner is meant to give me a certain number of texts, calls and data. So I've had it about a month and topped up just the one £10. I've used more than the data I should get but the phone just keeps allowing internet use. Am I right to say I have no contract…
Am I expecting too much of EE 4G?
I've tried EE on their summer promotion for 100GB for 2 months. Currently on the second month but am underwhelmed to say the least. The network seems very variable in signal strength and downloads rarely exceed 16 Mbps when tested.
Mobile insurance refurbished handset
Hi, I took out a contract with 02 (have 2 weeks to cancel it as haven't put the sim in the phone, it's an iPhone 6) and am looking to insure it and am struggling to find a cheap insurer that will insure a refurbished phone. Any suggestions? Or should I just send it back?
Texting STOP to 82228 - cost?
I've started to get advertising texts from the company I've just bought a sofa from. I don't want the texts but want to check the cost implication of texting STOP to 82228 before doing so. Is this just the normal cost of a text - ie included in normal text bundle - or is it extra?
vodafone sim card nightmare
On Saturday 19th I was silly enough to leave my phone in a taxi, but I honestly never dreamed it would be this difficult to get my number back. Immediately after my phone was lost I called vodafone to get my sim locked and went to the nearest store the next day to get a new one. A near-mute customer sales advisor activated…
Vodaphone Pay as you Go
I have two Vodaphone pay as you go cards. I am not sure how I cam across them. I don't ever remember having a Vodaphone mobile phone. I may of won them in a competition. They are dated 2002 (the small print says: 'Vodaphone Limited 2002'). What can I do with these? Sell them on Ebay? Sell them back to Vodaphone? Will they…
Vodafone upgrade nightmare!
Hi all i having a nightmare regarding an upgrade to the iphone 6s plus. originally preordered it as an upgrade and they cocked up and set it up as an additional line and contract! received the handset on the 25th and refused the delivery so that the additional line would be cancelled. rang up again and set up the upgrade…
currently with tmobile want new contract with EE but keep old number
hi i don't know if anyone has had this situation arise. my contract with tmobile is coming to an end very soon. i have seen a great deal on a new contract phone with EE from a 3rd party seller. when i contacted EE to see if they would match the price, they initially said i can't go with a new contract as i am already with…
EE and cancellation problems
Hi all. My EE contract expires on 02/10/15. I've tried to cancel it today without success it seems no one at EE will speak to me. The website chat help say the will not deal with cancellations but they did give me a number to call. I called it and went right through the menus, it took a while. When I got to the…
MSE News: iPhone warning: If you've upgraded, beware the data trap
A new iPhone setting could eat into your data allowance potentially landing you with huge bills... Read the full story: iPhone warning: If you've upgraded, beware the data trap Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro…
EE "retention" when leaving Orange
Hi I've been with Orange since the dawn of time, and I would like to get a new phone. The phone I want is available for the same price with EE and Vodafone. However I can get 20% off Vodafone through their Employee Advantage scheme. I was wondering, will EE try and match this if I were to call them and say I'm leaving…
water damaged iphone
as per the heading. I dropped my phone down the loo, my question is, has anyone had a water damaged iPhone repaired successfully or is a no no?
Sent cancelled handset
Hi All, I tried to upgrade my phone online a few times with my provider and after a few terrible incidents where they couldn't complete orders or recorded the wrong details i was able to upgrade. i was told that the new S6 edge was to be sent to me the next day, on checking the order it hadn't been dispatched by midday. on…
Great service from Vodafone - now saving £68 a month!!
I have been loyal to Vodafone for many years but since switching to an IPhone 5s 18 months ago I have been paying over the odds for my phone bill (price plan is £42 but paid £85 most months for extra data bolt ons). Called them up yesterday to get a final fee to get out of my contract so I could sell my handset to cover…
Carphonewarehouse
A web search told me I was due an upgrade and the next day I got a call to discuss this. I wanted an iPhone 5C or 5S. The young man on the end of the phone strongly recommended the 5C, told me the 5S, in effect, just had a couple of gadgets. I agreed the phone arrived the next day and after a few days of struggling with it…
John Lewis iPhone 6s sim lock
Sorry if this has been covered elsewhere but I'm unable to find a definitive answer. John Lewis are selling iPhones with a 2 year warranty but their website states the phone will lock to the first network sim placed in the device. Getting their unlocked seems only possible by contacting the network provider who may either…
Sainsbury's Mobile - Clueless?
https://www.phoneshopbysainsburys.co.uk/pay-monthly-out-of-allowance-charges -- Calls to 0800 and 0808 numbers - free of charge Calls to 0500 and 08080 numbers - 8p per minute Calls to 080 numbers - 15p per minute Access Charge. --- Calls to 0843, 0844, 0845, 0870, 084 numbers - 15p per minute Access Charge Calls to 0871,…
vodafone refuse to cancel pre order
Sadly I went onto VF website last week and realised I was due an upgrade. I ordered the new iphone6s plus under pre order. it was meant to be £59 per month and £309 upfront cost. When I got home that night I noticed that my monthly payment had been billed at £120. I rang vf customer service and was told that I was more or…
Vodafone delivered my phone to wrong address :(
I'm really beginning to see why Vodafone is so unpopular! They have really messed up by sending my new phone to an old address. They (call centre) told me to just go and get it, but after driving over there 3 times over the weekend and there is no answer I'm really fed up and just want Vodafone to sort it out and send me a…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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