We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Vodafone upgrade nightmare!
Options
Hi all
i having a nightmare regarding an upgrade to the iphone 6s plus. originally preordered it as an upgrade and they cocked up and set it up as an additional line and contract! received the handset on the 25th and refused the delivery so that the additional line would be cancelled. rang up again and set up the upgrade properly. was told 3-5 working days for the phone to be delivered. still no confirmation of dispatch. went on online chat to be told that the phone would be delivered 29th (today). The spoke to someone on the phone again as i was concerned i still hadnt received an email from vodafone or DPD. Was then told phone OOS another 3-5 days then oh no its going to be after 15th October for dispatch. Spoke again with online chat and was told it had been dispatched that day and was with DPD and would be delivered between 1-3! oh thats strange its OOS apparently. Anyway i have decided enough was enough and i wanted to cancel the upgrade and my contract. Rang up AGAIN and was told this morning that the upgrade cannot be cancelled whilst the order is open and i would have to basically have to wait for the phone to come into stock before they can issue the cancellation!! to say i am annoyed is an understatement. have emailed the CEO and Vodafone rep Lee who posts on this site now so fingers crossed :mad:
i having a nightmare regarding an upgrade to the iphone 6s plus. originally preordered it as an upgrade and they cocked up and set it up as an additional line and contract! received the handset on the 25th and refused the delivery so that the additional line would be cancelled. rang up again and set up the upgrade properly. was told 3-5 working days for the phone to be delivered. still no confirmation of dispatch. went on online chat to be told that the phone would be delivered 29th (today). The spoke to someone on the phone again as i was concerned i still hadnt received an email from vodafone or DPD. Was then told phone OOS another 3-5 days then oh no its going to be after 15th October for dispatch. Spoke again with online chat and was told it had been dispatched that day and was with DPD and would be delivered between 1-3! oh thats strange its OOS apparently. Anyway i have decided enough was enough and i wanted to cancel the upgrade and my contract. Rang up AGAIN and was told this morning that the upgrade cannot be cancelled whilst the order is open and i would have to basically have to wait for the phone to come into stock before they can issue the cancellation!! to say i am annoyed is an understatement. have emailed the CEO and Vodafone rep Lee who posts on this site now so fingers crossed :mad:
0
Comments
-
-
yes read that thread. posted on it too but didnt really want to jump in on someone elses post.0 -
It will be winging its way through the returns system, Mistake was not accepting the delivery.
As long as you didnt put the new SIM into the phone the new contract would have been easy to cancel.
Sometime back they sent me a phone i didnt order, told me to accept delivery and have a play with it and return it if i didnt want it. They said as long as i do not put the SIM into it then its OK. If i put the SIM in then its mine.Censorship Reigns Supreme in Troll City...0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.2K Banking & Borrowing
- 253.2K Reduce Debt & Boost Income
- 453.7K Spending & Discounts
- 244.2K Work, Benefits & Business
- 599.2K Mortgages, Homes & Bills
- 177K Life & Family
- 257.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards