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Flight delay compensation

Archives for October 2014

How do you know your claim has been received
I wrote a few weeks ago to Norwegian Air Shuttle after a 6 hour delay on a flight from Gatwick to Barcelona. It occurs to me that they can simply say that they never received my letter. As they are based in Norway and have no UK office (for customer service) this makes things a little difficult. Is no receipt a common push…
Mis sold a holiday through groupon and jetline travel clear sky holiday
I recently purchased a mystery getaway for my partner and I through the groupon getaway site. Upon purchasing the voucher we were asked to specify our departure location and the dates we could travel. After processing the voucher, I was called by their merchant, Jetline travel. The locations advertised on the groupon page…
Flight details
How do you find out old flight details? This is something that we have only just become aware that we can claim for, but we no longer have the paperwork from the holiday as it was four years ago. We had a flight delayed for an hour, then another three on top, then cancelled at 11pm to be rescheduled for the following day.…
Flight Delay Compensation - Extraordinary Circumstances
My Emirates flight out of LHR to Dubai was delayed, we were told, due to ten no-shows and resultant removal of baggage. I believe they were slow to take action in removing the bags and this delay meant the flight slot was missed. This all resulted in my missing my connection and arrival at my final destination more than 7…
MSE News: Flight delay reclaiming boost as Supreme Court throws out airline appeals
The Supreme Court has today refused Jet2 and Thomson's requests to appeal earlier Court of Appeal decisions... Read the full story: Flight delay reclaiming boost as Supreme Court throws out airline appeals Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works,…
Ferry cancellation compensation
Hello, We had a return ferry booked from corsica to France mainland on 4th July 2014 with the company SNCM, a Corsican (ie french) owned company. They had workers striking that day (and actually for a week at least around that day) and so our ferry was cancelled. We were left stranded in corsica with no clear confirmation…
Flight Delay Compensation
My husband and I recently travelled to Turkey with Thomas Cook. The flight set off on time but after 30 minutes the pilot turned around and went back to Manchester. He said there was a fault showing and if they went on to Turkey, the engineers there were not skilled enough to diagnose the fault. When landing back at…
Thomson Airways
Hi, whilst travelling back from Turkey in August we had a 3 hr 36 mins delay in coming back due to a technical error with one of the plane's engines. I wrote to Thomsons using the template letter from this website and have finally received a response them. Their reply is 3 pages long setting out various court cases and…
Flight Delays
Hi I have just received notification that our claim for an over 8hrs delay from from Palma to manchester Monarch Flight Number ZB533 on the 28th September 2014 has been refused, on the grounds of " Extraordinary Circumstances" the fault was a bolt had sheared (according to the pilot) on the front wheel cover landing gear,…
Please put your posts on relevant airline thread, not a new one
PLEASE PUT YOUR POSTS ON RELEVANT AIRLINE THREAD, NOT A NEW ONE As the title says, please put your post on the relevant thread for your airline. Please DO NOT post a new, personal thread. Dozens of new threads make it difficult to for regualr helpersa to help. Those that are here to help may not.....
Missed Connnection - United Airlines
Hello I've read all of the FAQ but just wanted to check a Cpl of things before I proceed with a claim. On Friday 24th I travelled Heathrow-Houston-Fort Myers (LHR-IAH-RSW) all with United. The connection in IAH should have been 1 hr 15 minutes transiting from terminal E to C. However the flight from LHR was delayed by 30…
Flight cancelled then replacement delayed
Hi all, A very quick question - I had to fly with work (they paid for the ticket). On the way home my flight was cancelled due to fog at Heathrow so I was put on the next available flight (5 hours later). The second plane was delayed by about 1hr 15 mins. I received a refreshment voucher from BA for the delayed flight.…
Thomson 56 days to reply
I wrote to Thomson to ask for compensation on the 21 Sept and have still not heard from them. I rang them today and they informed me they had 56 days by law to reply to me. Does anyone know if this is correct ? Thanks.
advice plz thomson
hi I wonder if someone can help ive sent my claim off but Thomson have said the delay was due to a heater in a window and therefore out of the ordinary and out of their control. Is this the case? thanks natalie
Flight delay compensation - a better way?
I have been reading through this tread and wholly agree that long flight delays are unacceptable. I have also been looking at the effect of claiming on companies such as Monarch... which has been disastrous at best. I am not saying people shouldn't claim - if it was me I would! I was just thinking that there must be a way…
Flight landed at wrong airport and we were transferred onto another plane
Earlier this year we flew from Dubrovnik to Gatwick, there was an issue and the plane had to land in Paris and couldn't be fixed, eventually they got another plane to us and we finally got home about 7 hours after we should have. Timeline is as follows (I assume these are local to the airports): EZY5426…
Easyjet delay causing out of hours charge for picking up hire car
Hi, apologies if this sort of query has been posted before, I'm new to this forum. Just wanted some advice. Back in June I flew to Ibiza with Easyjet. The flight was delayed causing us to pick our hire car up after midnight which resulted in a extra €50 charge. The delay of the flight was because a chair had broken in the…
flight delay compensation
My flight was delayed 24 hours (Emirates) in Feb 2008. I used the template to register a claim and received an email back saying they could only go back 6 years. The trouble is I dont have any flight references etc as it was 6 years ago. Do I still have a claim? I am 64 years old and not very computer savvy!!!!
Successful compensation claim against BA - full claim
Dear all, I've posted here a complete claim I made against BA, including all the correspondence between us. I've done this primarily because I hope it's useful for other people, but I also want to name and shame BA and show how dishonest they are! Sunday 10/8/14 to BA Dear Sir/Madam, I'm contacting you to claim…
flight compensation
I booked a holiday to the U.S in 2007 and the flight was delayed overnight because of a mechanical fault with the aircraft. I have contacted Expedia who i booked through to try to retrieve flight details etc and they have no record of me as they say they do not have records that go back that far. I am at a loss how to…

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MSE News

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Flight delay compensation

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