Mis sold a holiday through groupon and jetline travel clear sky holiday

bowena1

I recently purchased a mystery getaway for my partner and I through the groupon getaway site.

Upon purchasing the voucher we were asked to specify our departure location and the dates we could travel.

After processing the voucher, I was called by their merchant, Jetline travel.

The locations advertised on the groupon page were as follows:
Spain (Cities: Barcelona, Madrid, Costa Brava, Valencia, Seville)
France (City: Bordeaux)
Italy (Cities: Milan, Rome, Pisa, Venice, Florence)
Germany (City: Berlin)
Netherlands (City: Amsterdam)
Czech Republic (City: Prague)
Belgium (City: Brussels)
Latvia (City: Riga)
Poland (City: Krakow, Warsaw)
Hungary (City: Budapest)
Portugal: (City: Lisbon)

Upon receiving the phone call from Jetline travel, they said to me that the location I had been awarded in the mystery getaway was Dublin.

At the time of the phone call, I asked if I could go to another location and what they were. They replied that I could go to Amsterdam or Barcelona. It would however, cost an extra £170 to fly to these locations.

I asked them to email this over to me, however they said this was not possible as they needed to get the holiday processed.

I asked if the holiday could be cancelled and they said it was a non-refundable purchase. I did not have the extra money to pay to go to the other locations, therefore was pressured into accepting this offer.

They then gave me the flight times of the holiday, which were very poor. One being an evening flight and the return journey being at 6am.

I asked if there was better flights available, they said yes but at a supplement charge of £66. Again, being under the impression the holiday was non-refundable I was pressured into paying this.

The hotel they offered me was said to be in a city centre location of dublin with good transport to the centre. I again asked for this in email so that I could look at it before it was processed. They said this was not possible and that it needed processing at that second.

After the booking had taken place, I had paid £278 to groupon for the vouchers and £66 supplement for flight changes.

Following further investigation, I noticed that Dublin was not on the advertised list. I noticed that one of the original flight times offered did not exist. I noticed that the hotel was a 40 minute bus journey from Dublin in a business park with poor transport times.

I looked into the prices for the holiday if I was to book it separately. The return flights would have come to around £98 and the hotel around £115 in total. I have effectively been charged £344 for a holiday worth £215.

The holiday value is not representative of the voucher price, then there is insult to injury with the extra £66 charge for no apparent reason.

When I raised this issue with Groupon, I was told that I should not have been charged the extra £66 and that the merchant should not have given me Dublin as an option. They are currently escalating the issue internally but I have had no progress.

When I spoke to the merchant, they said that I will not be getting any sort of refund from them.

I am under the impression that the 'non refundable' holiday has had it's contract breached by selling me a location that was not advertised. Therefore, I have been mis sold the holiday.

Also, the holiday was not as advertised since the hotel is not near the centre as it was described. Also, the value of the holiday does not even come close to matching the value that I have paid.

If Groupon do not agree to refund me for the holiday...what position am I in for taking things further to get a refund.

If i raised the issue with the claims court, would I have a valid case and what would be my chances of getting my money back?

Vauban

You're in the wrong forum. (This is about flight delay compensation.)

bowena1

Can you please link me to the correct forum or point me to where I need to be...
I'm new to this site

Vauban

http://forums.moneysavingexpert.com/forumdisplay.php?f=28