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Flight delay compensation

Archives for December 2013

BA refusal after 5+ hour delay
Our flight was delayed by 5 hours 15 minutes. The co-pilot informed us the first 2 hours of the delay was due to them looking for another aircraft after one of their service vehicles crashed into the cargo door. They found another plane, flew to St Kitts to collect us then found a battery fault which meant a further 3 hour…
BA delay -> missed Megabus
Hello. I was recently on a flight from South Korea to London, which was delayed for 2 hours 50 minutes. In reality, it was a longer delay, as we just sat on the plane for a while (longer than usual!) This delay meant I had to buy some new megabus tickets, for the price of 50 quid. Is there really NO way I can claim back…
Saudi Airlines Sucessful Claim
After our flight was delayed and we were subjected to the most awful travelling experience ever, Saudi Airlines have paid up. On the 13th November 2013 our flight from Milan to Kuala Lumpur was cancelled due to brake failure at 1100 hours. Subsequently we were told an alternative flight for Kuala Lumpur had been made 10…
Vueling Airlines
My husband had a delay of more than three hours last June on a flight from Cardiff to Alicante. I contacted Vueling, on his behalf, and they wouldn't entertain the claim, so I sent all the relevant paperwork to the CAA. Copies of all letters and documents were sent to both the CAA and Vueling. On 04 October, I received an…
Icelandair anyone?
We had a 6 hour delay to New York with the above delightful airline back in June this year. Sent off the compo letter from the site and after 6 weeks contacted them again, on both occasions they just ignored the claim. CCA letter sent just as the CAA did the 'ooh theres lots of these complaints and we cant cope' flap and…
Vauban's Minder
OK so Vauban and Alf got off on the wrong foot. I'm not sure what forum privileges The "Minder" has (to know that posts have been removed - if so what and when?) and I really don't care. Each forum member is entitled to his or her own opinions, if it be about flight delays or English grammar. AFAIK nobody was rude or…
Glasgow to London delay Sunday morning 22nd December ? entitled to compensation
My wife our 2 children and my daughter friend were due to fly from Glasgow to Gatwick this morning. Flight BA2953. Got to the airport to be told flight delayed by 5hours (due to arrive Gatwick 13:47 instead of 08:55). The reason given was that the crew needed rest time. However were switched onto flight BA1477 which…
CAA Abdication On 'Extrodinary Circumstances'
My wife and I flew with Virgin from London to St Lucia on 02 Sep 12 (VS037) for a 9 day holiday. The Virgin flight to St Lucia is divided into 2 segments, Gatwick to Barbados then Barbados to St Lucia. Unfortunately the aircraft broke down in Barbados (on a Sunday). There were no spares locally to fix the aircraft and by…
MSE News: Flight delay compensation changes move closer
"The European Union's Transport Committee has backed 600 amendments to existing rules on air passenger rights..." Read the full story: Flight delay compensation changes move closer Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum?…
Monarch
I have sent letter 2 monarch 4 wks ago and still not heard anything. Other than a letter 2 say they have recieved it and they will b in touch
Flight Cancelled - Need Advice
Hi All, I had booked flights to depart today for 3 people to from BHX to AMR on Turkmenistan Airlines returning 29th Dec. I have just been told the flight is cancelled, nothing else, no reason. So i had a look on flight status and the inbound flight from Ashkhabad is also cancelled, we were supposed to be on this flight, a…
Anyone used Mediation Service ?
Hi Been having a long running EU Comp case against an airline. Started Small Claims Court proceedings and surprisingly, they're defending the case. I've received the Defence and have completed my witness statement and bundle. I'm confident I've got a strong case but am considering Mediation first. Last thing I want is to…
Flight Delay & Compensation.
I booked a flight from Manchester to Toronto via London. (Route= Manchester - London - Toronto). The Manchester - London flight got delayed by 60 minutes as a result I missed connecting flight and thus, arriving at destination after a 14 hours delay. As actual flight delay was only 60 minutes, I was wondering in such as…
Advice for claim against CityJet.com
I experienced a flight cancellation back in November due to a power shortage in their office in Dublin and they we're therefore unable to generate the required flight plan documentation. I wasn't sure if that this was something that was a fault of the airline, but I thought I'd send a compensation request to the flight…
MSE News: Been hit by flight delays? Check your rights to refunds or compensation
"Many passengers have had flights delayed or cancelled over the past week. MoneySavingExpert.com explains your rights..." Read the full story: Been hit by flight delays? Check your rights to refunds or compensation Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all…
Communications crisis Sat 7/11 5hour delay
I was flying from Malaga to Gatwick with BA business Class and endedn up 5 and a half hours late taking off. We were given no food vouchers and then when when we did take off fed a sandwich (in bus class?). This in itself seems wrong but I understand flights delayed over 5 hours are covered for compensation? Also the delay…
NHS Discounts - flight delay compensation
Hi All For all members of the NHS and who are on the receiving end of the NHS Discounts email please do not use EU Delay. http://eudelay.co.uk/faq They will charge you a 25% commission for what is essentially an easy piece of work for you. I'm sure most of you on here will already know, but thought I'd do my civic duty and…
Flight delay compensation upheld by AESA
To Martin and Team Flight ZB7449 Malaga to East Mids 30.11.2012 delayed by 6 hrs. Monarch airlines claim 'extraordinary circumstances' and could not agree to our claim. As the flight was from Malaga I complained to AESA who inform me after receiving a report from the airline this case was NOT 'extraordinary circumstances'…
Flight compensation offered then cancelled
Hi I was delayed on a flight back from lanzarote last month and was originally offered £1023 by TC in the form of vouchers. This was under reg216/2004. I called them and asked for money and they took my bank details to arrange a BACS transfer. A few days later I got an email saying they were awfully sorry but the claim was…
Claiming against BA
I have been trying to claim compensation for a cancelled flight with BA from Italy to London Gatwick. So far I have been refused any compensation from BA so I thought I would create this thread to share my experience and any information I learn along the way. If you have any tips or information to share, please post. How…

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MSE News

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Flight delay compensation

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