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Energy Broker Fraud
Hello, We are a small business who has just received a notification from our Energy Provider, British Gas that we have decided to renew our energy contract with them through Killawats Limited. We have never agreed to this and have no idea who this company is. We contacted British Gas - they explained that there is nothing…
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Octopus Billing Problem - Cheap Overnight Rate
Just wondering if I am the only one with this problem. My Octopus bill for April has all been charged at the High Daytime Rate, there is not even a space on the bill for Night Rate. All previous bills were correct, but this is first one since the new rates at beginning of April. Perhaps Octopus did not correctly program…
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Eon Next am I paying way too much?
I got switched from Igloo to Eon Next. My bill was immediately increased from £80p/m for combined gas and elec. to £180. That equates to £2160 annually. My most recent bill says my estimate is closer to £2500. We're a 2 adults one child 3 bedroom household. Tarriff is: Electricity Next Flex 28.29 p/kWh 48.15 p/day(All…
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Daligas Final Settlement invoice
Does anyone else have this problem? Daligas (who were my gas provider went bust last year) have emailed me my final settlement invoice. It’s fine I only owe £37 and want to pay it. BUT the account name, number and sort code they give on their invoice is incorrect. I have tried to pay out of two different banks I bank with…
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Green Network Energy/EDF
I have received a very strange demand letter today from EDF? I was with Green Network Energy up until the end of November 2020, I changed to Octopus Energy at the end of November/beginning of December 2020 a couple of months before they went bust, thinking to myself that I had made a good move and just in time. The letter…
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Outfox the Market meter question
I have a dual rate meter with Outfox the Market. It's working out more expensive than a single rate meter. I've contacted them to ask if I can migrate onto a single rate and they said they'd have to install a smart meter. 1) Can they push a smart meter on me by denying me the option to change my tariff if I don't. 2) What…
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EDF Fixed Tarrif to May 2024
Hi there, I've been offered a fixed tarrif from EDF. It's more expensive than my current tarrif and wondered what others thought. Current tarrif - £297 a month or £3,561 a year - Elec 29.64p / kWh Gas 7.517p / kWh New fixed tarrif - £368 a month or £4,420 a year - Elec 35.47p / kWh Gas 9.962p / kWh - no change in standing…
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Octopus & Smart Meters
Anyone else having problems with Octopus keep asking them for their meter readings when they have smart meters for gas? I can never see any online gas meter readings or amount used on their graphs and every time I ask them to give them to me, they keep making excuses like they are busy or could I send screen shots of the…
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British Gas Direct Debit cancelled
Hi, got an email from British Gas, asking me to contact them about my DD. The email said my DD had been cancelled and to keep my account up-to date, I should contact them. It took me 50 minutes to get through by phone,I did try by webchat, but was still queuing when my call was answered! Turns out they had migrated my…
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Details on fixed rate deals in October 2021
Hi everyone Newbie here. We have been having an issue with EDF (long, long, boring story regarding a new account number needed). They have taken from October 2021 until this week to resolve the issue. In this time we have been unable to move away and take up a fixed rate deal elsewhere and have obviously missed out on…
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Were you on Green energy? You might be able to get a refund...
Customers on Green Energy last year, who were transferred to Shell Energy when they stopped trading, were sent an email late notifying them of a price change... Specifically, search your inbox for an email from Shell Energy on April 7th 2022 titled "londons_explorer, your energy rates have changed". That email notifies you…
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Dual rate meters (Scottish Power / Solar)
We have a solar PV system with batteries and I wanted to explore whether we could access cheap rate electricity from Scottish Power in the winter months by charging the batteries with Economy 7 over night. Unfortunately the best tariff for this would be Octopus Go but they have a requirement for an electric vehicle which…
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New Boiler Scotland
Hi folks, my boiler is over 20 years old and I feel that it should now be replaced. I've had it looked at and I've been told it can last a few more years but in long run I'm going to have to bite the bullet. I had asked for help with Warmer Homes Scotland but they came out and said that they shouldn't even have chapped the…
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Removing standard charge - how would you interpret this?
I'm moving into a new home soon and won't be using any gas until winter time. The house is currently supplied by SSE for both gas and electric. On their website I found this page https://sse.co.uk/help/bills-and-paying/removing-your-standing-charge "You haven't expressly entered into an energy supply contract" is one of…
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Approaching end of fix Tariff
I have posted before but now have been given my comparison with current deal Vs new variable deal ElectricityFix Again 1 Year v8 Fixed term ends 29/05/2022 18.55 p/kWh 10.50 p/day(All rates inc. VAT) ElectricityNext Flex Starting on 29/05/2022 27.63 p/kWh 44.75 p/day(All rates inc. VAT) GasFix Again 1 Year v8 Fixed term…
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UK swimming in cheap gas
Interesting read and reasons why we can't take the current day ahead prices as a sign the October price cap increase won't happen. https://news.sky.com/story/amp/the-surreal-but-also-real-problem-of-britains-gas-glut-12614797
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Ombudsman complaint
Hi all, I complained to the Ombudsman about my energy provider in February 2022, however, the issue with the energy provider started back in November 2021. The Ombudsman implemented 3 resolutions and a deadline which the energy company had to meet. So far two weeks have passed the final deadline and still no resolutions…
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Sainsbury Eon Smart meter reading
I submitted meter readings last week as I don't have a smart meter. Today I have been issued a bill ignoring my readings and it's labelled as a smart meter reading. How is that possible? Or should I believe they have just made this up?? Has this happened to anyone else???
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Why can’t my energy company issue a credit for their overcharges?
In April my energy company decided to almost double my monthly Direct Debit for gas and electricity. They’ve since agreed the new ‘recommended’ amount was wrong but decline to issue a credit. Their email explains that “my credit (about £260) will be drawn upon if needed” and that “to use your credit solely you would have…
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What option would you take?
I currently have gas and electric through EDF on a fixed tariff that ends in June. My set payment is approx. £140 pm at the minute although I'm paying £200 to build up a bit of credit. I have 2 options that I can see, I can go onto the variable tariff and they estimate my bills to be £293 per month or I can go onto a 2…
