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SMART Meter not working
My Smart meter comms unit is a mesh kind as I have no mobile signal at my house. The mesh light is flashing - no connection. 1) Does this mean that I have to wait until a house near to me (with a mobile signal) as a Smart meter installed? 2) How near does that house have to be to mine? Hope someone here can answer these…
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Smart meter installation, separate suppliers
I'm with So Energy/EDF for electricity/gas. I just had an electricity smart meter installed; the gas smart meter is being fitted tomorrow. When I asked the engineer if the IHD would work with the gas smart meter he replied that it wouldn't, and that the new gas meter wouldn't connect to the comms hub at all, due to my…
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Gas and electricity increasing my more than 54%
I called Eon today. I have the Eon Next Flex tarriff. Eon have told me that my gas and electricity monthly direct debit will increase from £48 to £110 from tomorrow. I was informed that this is because the prices for as and electricity for this tarriff have increased by 54% since 01/04/22. My account also has a debit of…
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Improve your (modern) boiler efficiency
Basically, turn the boiler thermostat down. (Not the room thermostat, the one on the actual boiler). Modern, condensing boilers are designed to run at lower temperatures but they're often not set up properly by installers. (Government data shows over 90% are incorrect.) I'm not allowed to post links, apparently. But "Heat…
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Utilta Dumb Meter Fault Letter
I have a dumb meter and stockpiled it as recommended by Martin, before the price rise on the 1st April. Today I received a letter from a Revenue Assurance Analyst at Utility saying my meter had a fault, which is compromising my safety and that I have 14days to respond otherwise they will start legal proceedings. I believe…
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What’s the best form of heating for us?
Hi there, me and my partner have recently bought a 2 bed Victorian terrace as our first home and we’re wondering what our best option in terms of heating is. The house is currently fully electric and on economy 7 running an immersion heater and storage heaters in each room. There is gas along the street so gas is a…
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Barrett Smith Brown
Would these people request me to transfer to their account details or set up a s/o or phone to make a make a payment for an outstanding Igloo amount please? Amount matches a statement from igloo but thought I had cleared with eon. Apparently not. Just checking not a scam before I pay please as don’t want black mark next to…
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E.On hiked my DD up 760% - How's this legal?
Need a little help with E.On. Screenshots below, but the general issue is that they increased my fixed monthly direct debit from £108 a month to £930. Their justification is that it's based on my current usage, account balance and the recent price rise. I've called them up, they've refused to change it saying they can't. I…
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EON Smart Metre Reading Issue
I am here on behalf of my 75 year old Mum who is at her wits end with Eon. Mum was convinced to have a smart meter installed Jan 2021 and it has been working well for Mum - with Dad having passed away Mum wanted to make things as easy as she could for herself. When the meter was 'sold' to Mum by EON the key reason she…
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MSE News: Energy price cap set to change every three months
The energy price cap, which governs what most pay for their energy, is set to change every three months from October under plans announced by Ofgem today. The regulator also revealed it will make the 'market stabilisation charge' harsher. This is a charge levied on firms acquiring new customers with cheaper fixed deals,…
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Price cap isn't capped
Is it just me?, or have other people looked at ofgems website and noticed that the price cap for electric doesn't apply to all and has stipulations, eon next have tarrifs way above the cap with a standing charge of 50p when I thought it should be 45p for example, not to mention the day rate for economy 7 users at least…
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E.on correcting account balance due to wrong charges
As per a previous post in the depths, I discovered e.on had me down as using Ft3 instead of m3 for my energy usage, meaning all of my gas bills were being calculated 2.83x higher than they should have been. E.on have now acknowledged this however, despite constantly being told it’s being chased and will be sorted in 1…
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PIP boiler grant confusion
Hi, I'm trying to help out an older neighbour who's got a bit too much on her plate as a carer at the minute. As the title suggests, we're both a bit confused about how to get her boiler replaced. Its been condemned so definitely needs doing (she's had a good 25 years out of it!). She's retired and her husband isn't well…
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Eon deals
current offers from Eon ???
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Warm homes discount
I applied for my WHD with together energy and was accepted, however it was never paid to me. Then my supplier went into administration and I was transferred to British Gas, who will not pay it as I didn’t originally apply for it through them. They are also no longer accepting new applications. They have said the issue…
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Commissioning Gas Smart Meter!
So since my forced move to EDF I have been on at them to get my gas meter connected to automatically send them readings...so far without any joy. I'm with Octopus for electric and they are able to receive readings from the electric meter without any problems. As a previous customer of Avro (dual fuel) they were able to…
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When does new supplier get my credit from old one?
Sadly I was in the middle of switching to arrow from green when both went bankrupt. I had a credit balance of approx £100 which has still not been given to my new supplier Octopus. Does anyone know how long this will take?
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How best to help my neighbour?
My neighbour, a pensioner, asked me for help with his electricity bill a few months ago and I now have authority to deal with his account (he doesn't have access to email, internet, etc.). He was paying £300 a month for a 1 bed flat. He has no washing machine nor dishwasher, spends all his time down the allotment and…
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fixed tariff or variable
I am due to come to the end of my fixed tariff at the end of May with EDF ,should i go to the new fixed tariff for 2 years or should i go standard variable?At present i pay £80 a month for dual fuel but the way things are going i thinking of going for another fixed tariff.What are your thoughts?Today i hear that they are…
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Moving house!
My 84 year old dad is moving to a flat - the sale has gone through and we are about to embark on renovations (which are extensive and I anticipate will take a fair few weeks). He is still in his old house which we will sell the minute the flat is habitable. Does anyone have any advice with regard to utilities? He's with…
