SMART Meter not working

WorstDancer

My Smart meter comms unit is a mesh kind as I have no mobile signal at my house.

The mesh light is flashing - no connection.

1) Does this mean that I have to wait until a house near to me (with a mobile signal) as a Smart meter installed?
2) How near does that house have to be to mine?

Hope someone here can answer these questions for me as I have been unable to get in intelligent response from British Gas or from searching the web.

[Deleted User]

Installers are not supposed to install smart meters where there is no connection. Indeed, they need to establish a connection to carry out the commissioning process on the network.

If a Mesh light is showing it normally means that there is a connection with another comms hub. What matters is the LED flashing rate:

https://www.smartme.co.uk/smets-2.html

Normal is one flash every 5 seconds.

When I asked about Mesh distances, the only answer that I got was ‘ it is a lot further than most people think’.

Bear in mind that there are a number of processes that the supplier has to manage before it can pull data from your meters: for example, each meter needs bespoke security certificates. These certificates are designed such that a meter will only respond to a request if it comes from your supplier. 

Your supplier is responsible for your meters; however, most elements are outwith their control. The DCC is responsible for the network and all comms hubs, and individual meter manufacturers are responsible for their meters and all firmware updates. This leaves the supplier with very few levers to pull when things are not working as they should.