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Ombudsman complaint
bethanlouise28
Posts: 1 Newbie
in Energy
Hi all, I complained to the Ombudsman about my energy provider in February 2022, however, the issue with the energy provider started back in November 2021.
The Ombudsman implemented 3 resolutions and a deadline which the energy company had to meet. So far two weeks have passed the final deadline and still no resolutions from the energy company. The Ombudsman have advised they will chase on my behalf but the energy company are clearly ignoring the deadlines so what's the point in having them?!
Does anyone know how I can take this further? I'm essentially in the same situation I was in before I complained to the Ombudsman (I know I now have them on my side but it's not speeding things up).
Not quite sure where to turn next, any suggestions?
Thank you.
The Ombudsman implemented 3 resolutions and a deadline which the energy company had to meet. So far two weeks have passed the final deadline and still no resolutions from the energy company. The Ombudsman have advised they will chase on my behalf but the energy company are clearly ignoring the deadlines so what's the point in having them?!
Does anyone know how I can take this further? I'm essentially in the same situation I was in before I complained to the Ombudsman (I know I now have them on my side but it's not speeding things up).
Not quite sure where to turn next, any suggestions?
Thank you.
0
Comments
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How recently did the ombudsman say they would chase this? My gut reaction is to wait a little longer...0
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I agree with the above: that said, EOS Final Decisions are not legally enforceable by EOS. You retain the right to go to Court armed with the EOS Decision in support of your action against the supplier.0
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