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Pure Planet
Hi Hoping someone can offer me some advice. I am currently paying off money owed to pure planet after we changed suppliers via My CRS now that the company has ceased trading do I still have to continue making those payments?
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People energy do I still owe money
I cancelled my direct debit with people's energy as soon as they went bust. I got punted onto British gas but my account with them did not start until the 15th of October and therefore the money for the previous month's bill was not paid and nothing will have been paid for the time up until the 15th. Who will I actually…
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Energy Blackouts more likely!
Our base case view of de-rated margin for winter 2021/22 is currently 4.3 GW or 7.3%. This is slightly lower than last year, but the associated loss of load expectation (LOLE) of around 0.1 hours/year is well within the Reliability Standard of 3 hours set by Government. While we remain confident there is sufficient supply…
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Neon reef not producing bill
Hi all. Since Utility Point went belly up I have not received a bill from Neon Reef. My understanding is that Neon Reef is still trading. Has anyone else received/not received a bill when they should have? Still waiting on a reply from Customer Services but not holding my breath.
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Legal position on gas meter exhange deadline
Hi everyone, I'm currently in the midst of getting a meter exchange done (by SGN). It's been dragging on for a while, mainly because of COVID..but the language coming from SGN is changing subtly to the fact that the exchange needs to be completed by end of October 2021. The problem is that I can't meet that deadline..I am…
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New home with OVO energy supplier
We have recently moved house and the new supplier is OVO none of the comparison websites are giving anywhere near the prices of our previous supplier (bulb). I haven't contacted OVO yet what are my options?
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Unconventional Storage Heaters
Hi all, We've recently moved into a flat with Economy 7 meter and two storage heaters. I've done a bit of reading on how to operate them but the trouble is these models don't have an "Input" and "Output" dial. Only an "Input Control" from 1-5 and a "Boost Control" from 1-5. Any advice on how to get the best out of these?…
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I've moved to a new house where the energy supplier went bust
Hi everyone. I've just moved into a house that was supplied by Pure Planet - they have gone bust and been taken over by Shell. I contacted Pure Planet who said to register on their website, but I can't do that now they have gone bust. I tried the comparison sites and the only energy suppliers I can sign up with are £100…
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Warning for ex-Symbio customers
My initial statement was inaccurate and I think needs to be corrected at the top of this thread. If you read the whole thread you'll see that I have been properly and deservedly ticked-off. Nevertheless I did find a better tariff than the one that Eon Next will put me on, and I did switch before my Eon Next account has…
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“Voltex” - a Scam?
Saw an advert for Voltex and looked up comments on this forum and Trustpilot. It seems apparent that their claims don’t stack up. If this is so, how are they allowed to advertise so convincingly/freely and post claims from “satisfied customers”? With the current crisis in energy bills, it is even more important people are…
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Scottish Power criticise poorly run companies!
Just read that CEO of SP has criticised other energy companies for being badly run. He has some cheek!!!! My experience of Scottish Power is that it is one of the worst run energy companies! Maybe he should get his own house in order before criticising others
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Forget Smart Meters, here are my practical top tips for saving energy and using less water,
As we are all going to be punished for using energy I thought I would put these tips together. Forget Smart Meters, here are my practical top tips for saving energy and using less water, All you need to do is an audit 1. buy one of these for the devices you expect use the most ebay.co.uk/itm/164755064577 e.g. your fridge,…
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Energy Supplier that does not do credit checks
I have been switched to Shell Energy as SOLR, I downloaded their terms and find them particularly onerous, they also use credit check and obtain a credit score despite the fact that I will not be getting credit. and they say they will look you up on Land Registry, Companies House as well as voters roll ! I spoke to their…
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How long should a refund take after switching suppliers?
We switch from Octopus to Scottish Power for our Economy 7 at the end of August and are still waiting for a rebate, which is over £500. We could really do with the money. Octopus say it's down to Scottish Power and Scottish Power seem to only be contactable via their webchat which I cannot get a straight answer from
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Topping up Gas Metre before price rise?
In Northern Ireland, my gas went up about 30% in April/May. It is going up around another 20% on 22 Oct and government announced today it could go up another 50% by December. I have a prepaid metre and have topped it up on a few occasions this month with the hope that I will make the saving before the hike. Does anyone…
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Being automatically swapped to new gas provider
A friend of mine was £478 in credit with her gas provider when they went bust. She was told that her credit would be returned to her eventually and automatically swapped to her to British Gas. British Gas are asking for £345 up front before connecting her, which obviously is a lot of money for anyone but possibly more so…
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Power consumption heat pump
Why can I not find a simple statement of input power consumption of a heat pump?
All that I can see is sites such as https://www.viessmann.co.uk/heating-advice/Do-heat-pumps-use-a-lot-of-electricity which as clearly biased towards them with totally out of date prices for electricity (14p per unit) They estimate £560 pa…
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Smart meter no longer displays gas reading - faulty
I've been using a smart meter for a number of years and regularly passed my meter readings onto my supplier. The meter was installed by EDF around 5 years ago when I changed supplier. I changed again to Pure Planet around 3 years ago, however my smart meter stopped displaying my gas reading round about June, only my…
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Erroneous Theft of Energy Account
Has anyone experienced the following I received an email from my current provider Eon stating I was leaving. I did not instruct that so called them. They told me it had been done online via Quidco and the transfer was to Scottish Power. I then find out that apparently by husband did it. That is so laughable as he knows…
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BG - The Peoples Tariff
Recently been moved to British Gas due to the collapse of People's Energy. Like many others, this is looking like it'll be a significant increase on our monthly bills which I'm quite worried / stressed about being able to afford. Is it best just to sit out the current crisis and hope prices drop, or are we best to try and…
