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Avro Energy
Does anyone know what is going on ? My account has frozen
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To go for a two year fixed switch or one year
Hi anticipating the price rise I have been offered by eon who I am with a new one year rate that works out around £40 per month compared to the £26 I pay currently (my flat is very small). I have checked and I can get octopus for £50 per month at a two year fixed rate - would it be wise to pay the extra £10 for the fixed…
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More energy supplier collapses anticipated
https://www.cityam.com/more-energy-supplier-collapses-anticipated/ Energy regulator Ofgem is readying itself for a new wave of supplier collapses. At least four suppliers were reported to be in talks with Ofgem on Tuesday, according to Sky News. The companies were understood to be discussing joining the Supplier of Last…
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Can I cancel my switch
Last week door to door sellers came around and from ESB. Had I ever heard of them? No, but they convinced me they were not a new company with the risk of closing down ( they knew what to say to make me listen. I did a quick search on my phone to make sure they were a real company and then was put on the phone to give them…
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EON Next fix ending soon
Just had an email reminder that my current fix will end next month. Currently I'm paying a single rate for electricity, however both the SVR and 2 year fix they offered have separate day and night rates. Is it common practice not to offer another single rate tariff?
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Cancelling Direct Debit
I'm wondering if someone can advise me. I was until recently a customer of Orbit Energy - with whom I had built up a credit balance. Since leaving, I've now cancelled the direct debit I had with them, as I don't particularly want to be paying two suppliers simultaneously. They've not yet produced my final bill, so their…
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MSE Poll: Has your energy direct debit been increased in the last two months?
Poll started 12 October 2021Energy bills are rocketing, as the UK is in an energy crisis. We want to see which firms are increasing direct debits, and by how much. Click here to vote in the poll Did you vote? Are you surprised at the results so far? Have your say below. If you haven't already, join the forum to reply.…
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Court action to release me from supplier
I’ve had an issue with Octopus for over a year that is now with the ombudsman. Inflated bills from a suspected faulty meter they won’t replace. In the event of no joy with Ombudsman can I take them to court to clear the existing dept I’m disputing (about £300) so I can transfer to another supplier. At the moment I’m held…
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e-on next and smart meters
As a failed Green energy customer I've switched to e-on next, during the process I was asked if I was interested in a smart meter, I declined. Now one day after the switch was confirmed and my first DD payment taken I received a text telling me that on this tariff I have to have one threatening me with a more expensive…
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Moved from Igloo to Ovo in early Sept but my credit balance didn't transfer, what can I do?
I tried to get ahead of the price rises by switching from Igloo to an Ovo fixed deal in early September. It went through okay and I am now with Ovo, but Igloo folded before the switch completed, so my balance (£400ish) didn't get transferred over to my new account with Ovo. Does anyone know what I can do about trying to…
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Trying to fathom out our electric usage - help required please
Further to a previous post where I said our electric usage was 5505 kwh for the last year, for 2 people, which I’ve been told is well above average so I’ve plugged back in the monitor part of the smart meter. Over the last few days the day time display shows 160 ish watts - 210 ish watts - that’s just me home with…
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Octopus energy
My monthly DD has gone up from initially £31 which I changed to £40 voluntarily on a fixed tariff, but now its gone up to £60 a month on the cheapest fixed tariff for one person. Any suggestions?
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Green Energy Gone Bust
I'm after a bit of advice as unsure what to do. I was with Green Energy and switched providers to Symbio in August. Since the switch both companies have gone bust. My credit balance with Symbio will be transferred to EON Next however Green Energy never sent me a final bill and I estimate owe me £200+ from the balance I had…
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Double Bummer! Igloo and Avro
The morning I received the email from AVRO to say the switch from IGLOO will be completed "tomorrow" they folded but they had already taken an upfront of £250. I thought that as the switch was not complete we would stay with Igloo who we are in credit with ...and then of course they folded. I know that Igloo customers will…
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Voltage optimiser for home use
I've read a few posts on this (eg this one & this one), but they are fairly old posts. I do firmly believe it is a waste of time & money in our home environment...but felt I'd run it up the flagpole anyway: We had a company who replaced our solar panel inverters come out to check all is well: in particular, to "check the…
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Set up new system for economy?
Had a Worcester boiler fitted in the summer and now have the heating on. I have switched off the ECO setting on the boiler and am resetting the wireless Center thermostat. I am used to a simple on/off timer but this one does not seem to have that option, it just changes the temperature at times you can set. So, should I go…
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Caught between 2 closed energy companies
I was in the middle of moving dual fuel supplier from Pure Planet to Avro Energy when the storm of energy company closures hit and had 2 days to go before my switch completed when Avro Energy's closure announcement published. Clearly nothing has been heard from Avro Energy since But have today received final billing…
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Single to duel fuel
I am due to move home and currently am lucky enough to have a fixed elec tariff until Oct. 2022. My current home has no gas supply however my new home will have a gas boiler and heating. Can I just add gas to my existing deal? What options have I? My current supplier is EON.
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British Gas app won't take my meter readings
Hi, We were switched to British Gas after PFP Energy collapsed. I've entered our meter readings multiple times in their app, each time it appears to work as I get a confirmation message. An hour or so later the app states that no readings have been entered and that I have to ACT NOW to keep my switch underway. I've also…
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Warm Home Discount scheme - household income?
Hi all, Does the household income = earned income for April 2020 - March 2021? Or does it mean forecasted income for April 2021 - March 2022? Or income earned over the last 12 months? If adult children are living with you (not on the bill), should their incomes be included in the household income? And do I have to contact…
