Can I cancel my switch

pannetteb

Last week door to door sellers came around and from ESB.  Had I ever heard of them? No,  but they convinced me they were not a new company with the risk of closing down ( they knew what to say to make me listen.  I did a quick search on my phone to make sure they were a real company and then was put on the phone to give them my details and get a quote.  I was given a great quote based on my monthly spending.  Scottish Power had just increased my Direct Debit and ESB had quoted a £50 per month saving!!!!
As you can expect I snapped their hand off.  Scottish Power has been shocking in the past, so passed on my details and begun the switch...

Over the weekend and this week, I've kept on hearing or seeing Martin say " DO NOT SWITCH".....and I got worried!

ESB had duped me.  I did a comparative quote on ESB's own website and it quoted me a monthly payment of £70 higher than I am currently paying!  I based this on my annual consumption, my actual tariff, and my monthly cost, each time it showed I was better off staying with my current provider.

I need to cancel my switch.  I have no details yet from ESB, do I contact ESB or Scottish Power, I'm conscious I may only have 14 days to cancel HELP

Streaky_Bacon

You need to contact ESB to cancel the switch, you may also wish to complain about mis-selling. Do all this is writing. You can email them (address on their website) or use the Resolver website.

https://www.resolver.co.uk/companies/esb-energy-complaints

It may also be a good idea to contact your current provider and ask them to block the switch also, but making sure you contact ESB is the most important part.

[Deleted User]

pannetteb said:

Last week door to door sellers came around and from ESB.  Had I ever heard of them? No,  but they convinced me they were not a new company with the risk of closing down ( they knew what to say to make me listen.  I did a quick search on my phone to make sure they were a real company and then was put on the phone to give them my details and get a quote.  I was given a great quote based on my monthly spending.  Scottish Power had just increased my Direct Debit and ESB had quoted a £50 per month saving!!!!
As you can expect I snapped their hand off.  Scottish Power has been shocking in the past, so passed on my details and begun the switch...

Over the weekend and this week, I've kept on hearing or seeing Martin say " DO NOT SWITCH".....and I got worried!

ESB had duped me.  I did a comparative quote on ESB's own website and it quoted me a monthly payment of £70 higher than I am currently paying!  I based this on my annual consumption, my actual tariff, and my monthly cost, each time it showed I was better off staying with my current provider.

I need to cancel my switch.  I have no details yet from ESB, do I contact ESB or Scottish Power, I'm conscious I may only have 14 days to cancel HELP

This might sound a little harsh but you were party to this particular scam. You should not have engaged with them.  I don’t want to worry you but they may only have been after your Bank details. I suggest that you talk to your Bank and ask them to put a block on all unusual transfers.

You should also contact Scottish Power. I would be very surprised if there is a switch in progress. Sadly, there are people out there who can see scamming opportunities around every corner.

jimjames

How did they quote you £50 cheaper? Did they use different consumption or just lie about the rates?

Mckele

I just spoke to esb today returning missed calls and they tried to do the same with me. It was blatent misselling!!

Mr_K

Never, ever buy anything on the doorstep. Or enter into any conversation with an unsolicited caller.
 'No thanks and goodbye" will do , or a sign on the door, which if they ignore, they are committing a criminal offence. 

Mckele

I've been really happy with them after going on a fixed rate with esb through a comparison thing, but the saleswoman trying to lock me in to another fixed rate there and then today on the phone telling me my direct debit won't change was lying. Didn't even mention the energy crisis /increase

Swipe

Tell Scottish Power to block the switch

wiseonesomeofthetime

Mr_K said:

Never, ever buy anything on the doorstep. Or enter into any conversation with an unsolicited caller.
 'No thanks and goodbye" will do , or a sign on the door, which if they ignore, they are committing a criminal offence. 

What criminal offence would that be then? 

Neil_Jones

wiseonesomeofthetime said:

Mr_K said:

Never, ever buy anything on the doorstep. Or enter into any conversation with an unsolicited caller.
 'No thanks and goodbye" will do , or a sign on the door, which if they ignore, they are committing a criminal offence. 

What criminal offence would that be then? 

In theory it could be trespass, but trespass itself is not a criminal offence, except in certain situations/locations.

However: https://www.askthe.police.uk/content/Q774.htm suggests - "You can put up a 'no cold callers' sign which should deter them from knocking on your door, and if a cold caller ignores this sign it is a criminal offence. Whilst the police may not be able to take action in each individual case of the sign being ignored, the information can be used to target these sellers and prevent them from committing crimes"

I think it depends on what they knocked on the door to do.  If it was to distract you while somebody else breaks in via the back window, that's deception with intent, whereas if it was to flog you energy, that's just a selling technique, which you can deal with easily by cutting across the sales pitch with "Can I stop you there, I'm not interested, I'm happy where I am, thank you, goodbye" and closing the door.

Gerry1

 

wiseonesomeofthetime said:

Mr_K said:

Never, ever buy anything on the doorstep. Or enter into any conversation with an unsolicited caller.
 'No thanks and goodbye" will do , or a sign on the door, which if they ignore, they are committing a criminal offence. 

What criminal offence would that be then? 

The Consumer Protection from Unfair Trading Regulations 2008