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British Gas haven't taken direct debit for 18 months
I set up DD with British Gas I think back in early 2019, I have a specific bank account just for all of my direct debits, I transfer money in each month and let it roll on, I don't really examine it so I didn't realise that British gas have not taken any direct debits, so now I have a larger balance with them than when I…
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Just moved - How to compare prices?
Probably a stupid question, however didn't have much joy on google.Moved house 10 days ago and currently with the previous provider Eon for gas & electricity.What's the best way to search on the comparison sites for a good deal as don't have any data to go on? Currently on the Eon basic tarriff and going to be paying…
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Shipper less can I claim back ?
Hi everyone, im knew to this so I hope I’ve done this right.for years I have been paying way over the odds for my electricity I have rang them on so many occasions to be told I’m on the cheapest tariff blah blah. recently it’s began to increase massively last week I put over £100 on it last night I put £20 on and it was…
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Final Bill after switching
On 10th March, I switched my energy supplier from EDF Energy to British Gas using the cheap energy club.On 10th December I received an email from EDF saying that my final bill was ready and that I could view it online. When I tried to do that, the EDF website said that I do not have an account with them. The online access…
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Questions re 28 Day Wait to transfer to New Supplier
As a Yorkshire ex-customer ( in limbo until SP transfer me), I have been looking through the experiences of the former Tonik customers who have had the same SOLR company (Scottish Power). As far as I can make out any transfers (away from Scottish Power) will almost certainly be rejected immediately until such time as the…
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Economy 7 timer switch advice
Can anyone advise where the timer switch for Economy 7 might be located? I've had no heating for 3 days and am having a nightmare with British Gas (my electricity supplier) trying to trouble shoot; spending frustrating hours on the phone being passed from pillar to post. All 4 storage heaters suddenly have failed to heat,…
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Switching supplier with credit in my account
Hi, I am switching from Eon Next (was Npower) to Octopus energy with a start date of the 29th December. I am currently paying £211.00/month on DD and have £177.00 credit on my account. I have called Eon and they said I am paid up to today (I gave them a meter reading on the phone and the balance reduced from £300+ to…
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BOOST ENERGY - keeping us hostage
can anyone give advice , being held hostage by this supplier. we cant get through via phone, email , twitter or facebook. No call Backs. we have tried to switch and they have blocked it saying we have a debt despite being apparently on a prepaid meter account. they dont know what they're doing, you cant get through to…
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Wall of silence from Green Homes Grant ("Trusted Green Home")
Has anyone else been hit by a wall of silence since applying for a grant? We applied on 9th October, through a company called "Trusted Green Home". Received an automated message saying they will connect us with local installers. Since then, nothing. They do not respond to emails, and I cannot find a phone number at all.…
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Need help!
I was with I supply for 6 months paying a direct debit of £39 per month. When they went bust EDF took the debt I owed isupply (I didn’t even know I had a debt) now they are harassing me for £700. This also happened to me a year ago with EDF saying that I owed then £800 which I ended up agreeing with and am paying back at…
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Help with G&E Please
Hi there I am no good with numbers, I have autism. I need help with my G&E, please? I am with Utility Point on their Just Up 19 Wk50 Direct tariff which is due to end on the 9th Jan 2021. MSE say my tariff goes up next year when my contract ends. My estimated annual gas consumption is 7927, my estimated electric…
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Yorkshire Energy
I was on a really great (albeit) flexible dual-fuel tariff with Yorkshire Energy only to be informed a few days ago that they were ceasing to trade. I haven't seen this mentioned by Cheap Energy Club I was informed also that my energy provision was being transferred to Scottish Power of all people. I have waited for…
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Cheap Energy Club
Has anyone else found errors in the comparisons. It tells me I'm paying £880/yr for duel fuel and this is expected to be £1100/yr when my tariff ends. Where do I get these figures from as I'm going to pay £1000/yr. So the comparison CEC chose for me which showed a saving had no saving at all.
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Smart thermostat without boiler
Good evening all. I have just purchased a flat (new build) and the hot water and heating are supplied by the communal pump (hence I do not have a boiler or a tank in my flat). My current thermostat is a DANFOSS TP500 Si Range, and it’s very useless (and hard to use). Anyone can advise on what smart thermostat may be…
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FTB - Want to switch from Prepay to Credit Plan
Hi everyone! I have just bought my first home and the property is currently on Dual Fuel via prepayment meters with Bulb. I want to chase this over to a monthly DD plan. I can find cheaper deals elsewhere but my question is, do I need to ask Bulb to change the system from Prepay to Credit BEFORE switching, or if I switch,…
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Cheap Energy Club and 2-rate Tariffs
I've recently switched to an EV tarifff with half-rate overnight (EDF Go Electric Nov21). Whilst I recognise the comlications of providing reasonable comparisons, There's a massive gap for those of us who do have this kind of requirement. None of the comparison sites allow comparisons. It would need some idea on the user's…
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Economy 7 Metre 2 rates going up at same time
Hi i have taken pictures of both my day and night readings on my eco 7 metre at 2:30pm then again at 5:20pm. both readings had risen. surely the night rate should not have gone up if it was only the evening? who do i contact about this as we only have a small bedroom house and i was billed £200 this month electric only!.…
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Nightmare with Scottish power
At the beginning of October this year I instigated a switch from my supplier Tonik Energy to Octopus energy. However, Tonik Energy went bust on 10th October, and we were reassured by the regulator that our supply would transfer to Scottish Power from the 10th and that if you had instigated a move already to another supply…
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Switching Advice - Duel Fuel
I'm currently with Octopus Energy on the uSwitch Fixed Tariff ending 7 April 2021.Thinking of switching to a longer term tariff with EDF (Simplyonline 2 Yr Fix Dec 22 v2) in order to achieve known financial cost for a 2 year period. Can't seem to find any similar long term tariffs with Octopus.Octopus have been superb in…
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E.ON topups inoperative lately
I do realise there's a longer term payment upgrade either to be started or in progress but I've not been able to topup since Friday. :)Anyone else in the same boat here perhaps ? I did not want to tie up a phone line if they were helping people who were off supply , however I will be by tomorrow as despite a few attempts…
