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Energy

Archives for December 2020

New switch request to cancel it made but not by me?
I'm a few days into a switch request through Cheap Energy Club. I got an email today and a call from the new supplier saying I'd cancelled the switch which I did not. Anyone any experience of these kind of errors or knowledge of what might have happened.
How am I supposed to compare elec when they ask for usage and just moved in?
Just use your last place I hear you cry but I used gas for heating in the last place so it will be different. It is complicated to compare the market vs doing it for broadband. I only just moved in here a couple of weeks ago so can't tell them how much I use yet. Why can't you just see the rates regardless of usage to be…
Energy usage spreadsheet
I Googled "energy usage spreadsheet", and 2nd in the list was - Ex-Power - Spreadsheets for Gas and Electricity (thnet.co.uk) I have spent a small amount of time so far playing with the available spreadsheets (using old bills for the data to input) and they look to me to be easy to use, accurate and useful in their output…
Huge bill owed to Boost when I swapped provider although I was on PAYG
I was with Ovo then Boost for a number of years on PAYG meter, always said no to swapping even when Martin Lewis said I was paying too much, meter never ran out. Got collared but Scottish Power in my local Morrisons early Aug and agreed to swap. Biggest mistake ever, should have stayed with my gut instinct. I had saved £99…
Utility Point - Refund of Direct Debit.
How do I get Utility Point to refund me the £619.06 that they have owed me since August 2020?I changed energy suppliers in August, and despite being patient and understanding during the current unusual times, I have telephoned and sent emails to no effect. Utility Point have been very pleasant over the telephone and by…
Electric heater comparison
Hi As a temporary measure, I’m after a few electric heaters to use instead of my dated E10 electric warm air system. Just wondering if these two heaters would cost the same to run if on the same power setting. Any help appreciated.…
Anybody else having problems with the clowns over at Eon?
So, my gas meter is faulty and charging me for more gas than I'm using.Eons solution is to install a smart meter. We've tried twice, and their guys had to leave without installing it for lack of access (that I wasn't informed would be an issue) and the guy not wanting to violate health and safety by standing on my kitchen…
Tonik Energy Transfer
My energy account was transferred to Scottish Power when Tonik energy ceased trading. At that time my account was £390 in credit. When the account was transferred Scottish Power said it was £290 and they would carry it over to my new account. I have tried numerous times to access my account and was unable to sign in. I…
Issues with Shell Energy billing readings vanishing from their site.
Hi please forgive me if I have posted in the wrong forum section and aplogies for the wall of text. I was wondering if anyone would be able to offer any advice or has been in the situation I find myself in.In October I received an email from Shell Energy that I had not submitted a meter reading in six months and that I…
Energy bill cap?
Hi, I live in residential apartments where we cannot change the gas supplier due to sharing a communal boiler. However, we are not told who the supplier is and we pay a per Kwh usage charge to the housing association. The Kwh charge is from my calculations and research over the billing cap set by ofgem which should be…
Landis & gyr E470 ...how to read
I have the E470 meter (no longer smart) with IHU. Is their anyway I can read what kwh price it is programmed with and can I change it my self to my current tariff?
ovo
really poor service ,no direct contact, you talk to some one at the other side of the world, and are stalling with my home heating allowance from the government.
smart meter only electric changed to new sopplier
Changed from eon to bg in september, later got an email from bg that they were not getting the gas readings from the smart meter only electric, they tried something at their end but still the same. When I check on the meter it shows bg as supplier for electric but still shows eon for gas, it does show the meter reading for…
Energy Spreadsheets - being organised?
At some point within the last month or two when i was trying to wade through the mud that is Tonik Energy, some of you were talking about how you keep tabs of your energy consumption with the use of spreadsheets and others went on to say that they know to the penny what their bill should be as all the formulas are locked…
Moved to SP from Tonik.
Although I have been moved over to SP around the 11th November I still have not had my £400 credit from Tonik appear. So far apart from providing my current meter readings on the10th October to SP I have not given them any newer readings. Those supplied readings were used on my final bill from Tonik. Not all my account on…
Energy switch issues
Hi, I am in the process of switching my gas supplier from SSE to So Energy. The switch is supposed to take place on 22nd December. I have been emailed by So Energy asking for an initial meter reading and have been directed to supply the reading via my online account. I don't have an online account! What's more, there is…
Most economic way to run system boiler
What would be the most economical way to operate a system boiler in specific regards to timing for heating water at the same time as the radiators? Currently as an example I have the following schedule:Heat: 06:00>08:00Water: 12:00>13:30Heat 15:00>1700Is this method better to have dedicated times for heat and water or…
To switch or not to switch (before Christmas), that is the question
Hello all. Quite simple but not sure, my deal with eon expires 17th January. I can switch now to the next best deal but very busy and was thinking if I can leave it after Christmas. Does anyone know of the deals offered after that or even after new year would be far worse than now? At the moment I can save around £200…
L&G smart meter = Free Gas! need third set of Smart Meters
History: Feb 2017 SSE replaced meters with smart meters (set no.1) Sep 2017 left SSE for Engie; meters became dumb but readings all OK Feb 2019 rejoined SSE on standard tariff and got meters working smart again Jun 2019 joined British Gas, they could read Gas meter but not Electric meter? Aug 2019 British Gas fitted new…
Economy 7 - Switching from prepaid meter to pay monthly - worth it?
*Getting advice on another thread about E7 in general but wanted to avoid putting too many queries onto one!* So I've recently moved into a one bed flat on my own which is run on Economy 7 energy (immersion heater and storage heaters). I have both on the lowest setting possible (and still tinkering with it from the advice…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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