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New switch request to cancel it made but not by me?

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14122020
14122020 Posts: 1 Newbie
in Energy
I'm a few days into a switch request through Cheap Energy Club. I got an email today and a call from the new supplier saying I'd cancelled the switch which I did not. Anyone any experience of these kind of errors or knowledge of what might have happened.

Comments

  • Ectophile
    Ectophile Posts: 7,953 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Are you sure you were switching the right supply.
    It's not unknown for details to get messed up, and someone quickly cancels the switch when they get told their supply is being switched without their knowledge.
    If it sticks, force it.
    If it breaks, well it wasn't working right anyway.
  • pokora
    pokora Posts: 190 Forumite
    Fifth Anniversary 100 Posts Name Dropper
    From which supplier are you trying to switch out ?
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