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Energy

Archives for December 2020

Octopus new Go tariff
I live in a retirement property and storage heating is the only source of heating. I use 75-80% of economy 7 heating. I was told that I should look at their new product GoThis gives you just 4 hours of reduced price electricity 5 pThe rest of the electricity is charged at 12 pCurrently I am paying Just over 9 p.for night…
Can you suggest an energy company with good cutomer service and transparent pricing?
I have been with EON for nearly three years for both electricity and gas and have found the experience to be quite stressful, partly due to my not having been more 'on the ball' with estimated billing. However I do not want to continue with them in 2021 so would like to hear of companies who have better customer service…
Ongoing issues with British Gas
I'm looking for some advice with an ongoing billing issue with British Gas - they have now informed me they have started debt collection - despite them not supplying my gas since last May. I have had three seperate calls/texts with them over the last few months, after each one I have been assured that my account has been…
Economy 10
Hello I have a question about my current electricity set up. I have econony 10 and an electric only house as the town I live does not have gas. In a normal month without any heating my electricity bill is about £70 per month. I use the washer, dryer if the weather is rubbish and dishwasher during the off peak times @11p…
Switching and cooling off
Hello, and merry Christmas. My existing gas tariff expires in early January and I recently arranged a move away to British Gas Evolve - welcome email received on 15 December. Over Christmas I had another look at a couple of comparison sites and there is a new tariff from Utility Point which would be much cheaper for me…
Bulb - Gas Smart Meter
The saga starts in April 2019 when the engineer came to fit smart meters. On leaving, I was told that it would take a couple of hours for the gas meter to sync with the display and off he went. Subsequently discovered (he left a note in box) that gas meter would never sync and I would need to send meter readings. Not an…
Confused?
Hi All. We're currently caught up in the Yorkshire Energy/Scottish Power debacle and wonder what's the best course of action? We received the SP email about the change over on 07/12/20 and sent the requested details immediately. We've heard nothing since from SP. Our direct debit to YE went out again on the 15/12/20 giving…
Electric only home
I am due to purchase a detached 5 bed home that does not have gas supply. I have no intention of exploring the option of getting gas connected. The house is heated by electric heaters and the bath & at least one shower are heated by an Immersion Tank (Not sure of exact size, but it is sufficient for one bath per day). This…
Does new boiler make sense?
We bought our first home 1 year back and we are also new to the UK, so don't have much experience with boilers or CH.The house came with a Vokera Vision 30c boiler with 1 year of warranty remaining (warranty lapses next month). However, it has already broken down twice in one year, which the warranty covered fully.We…
First Time Buyer - Help with utilities!
This might be a silly question but I've just moved into a new flat and am in the process of taking over the electricity/gas. I am moving out of my mum's house and have used uswitch to go with e-on, however, they have asked for my previous address which would be my mum's house. Will it change my mum's tariff, as though she…
Scottish Power Unexpected Christmas Eve Bill
Hi I wonder if anyone can give me some advice. After being with Scottish Power for over 2 years I recently received an overdue bill in excess of £1, 600 which is payable in 28 days. I received the bill by email so initially assumed it was spam, as I had previously received a bill for £85 in October 2020, and decided to…
Overpayment of utlity bills being withheld
I have been with Spark Energy for about 10 years until I switched suppliers in Sep 20. Due partly to my lack of diligence (not checking monthly statemets etc, because life...) I had been overpaying month after month. My final bill showed I was in credit around £1600. Since then I have been phoning /webchatting and asking…
Warm Home Discount
I've been searching over the past 7 days for possibly switching. I could have missed the boat here, it seems prices are on the up and I believe warnings were in place this month on this site and the main MSE. Anyways back to my point, I could have saved around £46 per year by switching 7 days ago, not a great deal I know.…
Do Energy companies purposely get you into debt?
So every time I change energy companies, I put in my annual usage from my last bill. When I start with he new company I raise my direct debit to ensure I don't go into debt. This time I went with EDF and paid 2 payments of £96 before raising it to £120. At the next bill they lowered it to £96 and refused to raise it again…
E.ON has taken my DD payment 12 days early.
E.ON has taken my monthly direct debit from my Santander account today, 12 days early! As a result my account is now overdrawn. My payments are always taken on the 1st of the month or the next working day if the 1st is a weekend or bank holiday. Therefore, the DD should have come out of my account on Monday 4th January…
EON Direct Debits
Just noticed that EON have taken my January 2021 Direct Debit Payment. Christmas Eve is a bit early for that. There is a message on EON's phone line saying that it's an IT issue affecting "some customers" and steps are being taken to return the funds. It also says that further details can be found on their website, but I…
Octopus Energy
A few weeks ago I moved away from Green Energy over to Octopus Energy. I submitted an electricity & gas reading and they calculated I would be paying £86 a month. A couple of weeks ago I received an email telling me that I was using more power than I was paying for and the direct debit would be increased to £138. There are…
Best temperature setting for combi boiler ?
I expect that this question is rather like the question "How long is a piece of string?" but I will ask it anyway! What are the best water temperatures for heating water and central heating? I have a Vaillant ecoFIT pure combi boiler. The water heating temperature goes from 35C to 60C It is currently set at 48C as my…
Scottish Power Hard Sell
We moved into a house being supplied by SP a few weeks ago, I have never heard good things about them so was keen to move away, I immediately put in a transfer to another dual fuel provider through the energy club. I have since been bombarded with emails and calls pleading, near demanding that I stay. Nothing out of the…
Problem with skewed reading on my Electric and Gas accounts
I am currently attempting to switch suppliers but have a problem with my usage readings. This has come about as a result of the recent lock-down, as our daughter and her husband had to stay with us for eight months. As a result, our meter readings, which are normally quite low were much almost double the usual amount for…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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