Bulb - Gas Smart Meter

Caz3121

The saga starts in April 2019 when the engineer came to fit smart meters. On leaving, I was told that it would take a couple of hours for the gas meter to sync with the display and off he went.
Subsequently discovered (he left a note in box) that gas meter would never sync and I would need to send meter readings. Not an issue itself until I attempted to enter meter reading which failed due to comparison with old reading. Made contact, explained situation, went backwards and forwards and around in circles going nowhere, gave up.
Then around 4 months after new meter fitted, could not get a reading, screen totally blank, instructions to 'wake up' failed at this point continue to get estimated billing. I have tried intermittently over the months to try and get this resolved....last update was 3 months ago when, on their request, I sent a video of the meter and the failure of the buttons to do anything....nothing since then.
April 2019 was the last time there was a meter reading on statement (I have photograph from day of changeover in the June together with another couple of readings) My account shows I am currently in credit but who knows given that there are 20+ months of estimates. 
I have read that "Suppliers are required to read and inspect your meter(s) at least every two years" Does this mean they will need to repair/replace meter to sort this out in the next 4 months? Totally fed up with this. Intend to move suppliers but cannot do that until this issue is resolved and I have my usage up to date.

MWT

Caz3121 said:

I have read that "Suppliers are required to read and inspect your meter(s) at least every two years" Does this mean they will need to repair/replace meter to sort this out in the next 4 months?

That obligation was removed in 2016.

There are still incentives for the supplier to resolve the problem, like the back-billing rules, but there is no specific requirement for them to do anything within a 2 year period.

bundlebob

Please! dont talk to me about smart meters... my gas man shut off our supply after he put ours in, saying his meter check showed it to be leaking, told me it might be the boiler and we had to get an engineer to come out to check all the pipes and make sure it was ok before turning it back on!!..  So guy came three days later, checked it all over, said was in ok parameters, gave my boiler a thumbs up as well,  and said he  had No idea why the gas fitter guy turned it off. cost me 65£uids.

Joy. 3 weeks before christmas lol