E.ON has taken my DD payment 12 days early.

RG2015

E.ON has taken my monthly direct debit from my Santander account today, 12 days early! As a result my account is now overdrawn.

My payments are always taken on the 1st of the month or the next working day if the 1st is a weekend or bank holiday. Therefore, the DD should have come out of my account on Monday 4th January 2021.

I suggest that E.ON customers check their bank accounts to see if they have been affected.

If anyone from E.ON is reading this, I would appreciate a comment and perhaps an explanation.

MWT

You can use the Direct Debit guarantee to reclaim the money as long as you are sure you didn't receive advance notice of the change.

droberts26

E.ON have put this alert when you log in to your account "We are aware of the issue affecting some customers Direct Debits and are working to resolve the situation and return the money taken as soon as possible. We will be able to provide further clarity on how soon we can return the money soon. We are sorry for the inconvenience caused."

RG2015

MWT said:

You can use the Direct Debit guarantee to reclaim the money as long as you are sure you didn't receive advance notice of the change.

Twitter is awash with complaints from E.ON customers in the same position. It is apparently an IT glitch so nobody would have had advance notice.

I personally do not see any point in reclaiming the money as I have transferred money in to cover the DD.

E.ON_Company_Representative

RG2015 said:

E.ON has taken my monthly direct debit from my Santander account today, 12 days early! As a result my account is now overdrawn.

My payments are always taken on the 1st of the month or the next working day if the 1st is a weekend or bank holiday. Therefore, the DD should have come out of my account on Monday 4th January 2021.

I suggest that E.ON customers check their bank accounts to see if they have been affected.

If anyone from E.ON is reading this, I would appreciate a comment and perhaps an explanation.

Hi RG2015. I'm really sorry this has affected you. We're all hands on deck trying to get the message out to as many customers as possible; you can follow us on Facebook/Twitter for updates and there's also a message on our website. There's a couple of threads regarding this on the front page so I'll just copy this from the other thread I've commented in;

"It's an issue with our IT system that has caused some customer's DD payments to be collected early in error. It seems to be those who pay between the 24th - 5th.  

We are refunding all payments that have been taken incorrectly on the first available date; Tuesday 29th of December. If you are unable to wait for a refund and need these funds returning immediately - please contact your bank for options of how they can help.

We will cover all costs for bank charges incurred due to our error. We will continue to update you when we have further information. Unless it's urgent please refrain from calling us. 

We are so terribly sorry for the stress and inconvenience caused especially at this time of year and will be working hard to help put things right for all of our customers that have been affected."

Thanks, Matt

Potbellypig

RG2015 said:

MWT said:

You can use the Direct Debit guarantee to reclaim the money as long as you are sure you didn't receive advance notice of the change.

Twitter is awash with complaints from E.ON customers in the same position. It is apparently an IT glitch so nobody would have had advance notice.

I personally do not see any point in reclaiming the money as I have transferred money in to cover the DD.

Whilst you have the money set aside, there are many many people that don't, and taking the money from people who are on the breadline on Christmas Eve is shocking. Like you, I'm financially sound, but I hope they compensate those that were genuinely affected by this.

RG2015

Potbellypig said:

RG2015 said:

MWT said:

You can use the Direct Debit guarantee to reclaim the money as long as you are sure you didn't receive advance notice of the change.

Twitter is awash with complaints from E.ON customers in the same position. It is apparently an IT glitch so nobody would have had advance notice.

I personally do not see any point in reclaiming the money as I have transferred money in to cover the DD.

Whilst you have the money set aside, there are many many people that don't, and taking the money from people who are on the breadline on Christmas Eve is shocking. Like you, I'm financially sound, but I hope they compensate those that were genuinely affected by this.

Don't disagree. Just saying I would not be reclaiming the direct debit.

Sloppy wording, but it was not intended to suggest anyone else should not make any claims.

veryintrigued

Whilst not overdrawn I'm one of these too.

I'm fastidious daily checks and only keeping a small float in this account this comes from so it's fortunate I wasn't overdrawn.

Never mind us contacting Eon if we've incurred charges - they should be putting some small credit for the confusion on Christmas Eve

@E.ON_Company_Representative

kev2009

I have been affected also, I got a txt, did anyone else get a text?  I am fortunate that I have added funds already to cover my bills due to go out so I wont be claiming it back etc.  My bills go out (where possible) beginning part of the month so wouldn't seem worth their while to give me the money back then take it again few days later but up to them
Maybe we will all get a small credit by way of apology?
Kev

Barny1979

https://www.bbc.co.uk/news/business-55439490

diggingdude

It is quite disappointing. I'm fortunate to be in a position where I won't suggest financial hardship but some of the posts on Facebook are so sad. There really should be some minor compensation after all the confusion and heartache this has caused people today