E.ON has taken my DD payment 12 days early.

JohnSwift10

giraffe69 said:

Well, clearly, EON are in the wrong. They shouldn't have taken the money early, they should sort that out, they should cover bank charges, if appropriate, and they should apologise but why do people run their accounts so close that this causes a problem. There might be a few who can't avoid that but for the most part any inconvenience could be minimised or avoided. I do think a small credit to those accounts, preferably out of bonuses paid to executives, would not come amiss either.

I have a Santander 123 Lite account that I use exclusively for 4 DDs which all come out on the 1st of the month. 
On the last day of the previous month I transfer in £500 and on the day the DDs are withdrawn I withdraw the balance left as my DDs do not total £500.
Also on the day the cashback is paid, 4 days later, I withdraw that as well giving a balance of £0.00 for about 20 days of the month.

kev2009

FYI all - My payment has also been returned to my account.
Kev

Flotman

My money refunded today also 

CMB123

Eon took my DD early, leaving my account short, they promised to repay it on the 29th , still waiting despite assurances at 8PM on the 30th..

stewie_griffin

Was your payment taken on the 24th? My usual date is the 24th so it was taken like normal but refunded yesterday. I'm guessing that all DD payments taken on the 24th were refunded whether they were correct or not. Just received a text message to say the payment will be taken again tomorrow.

RG2015

RG2015 said:

RG2015 said:

*E.ON has taken my monthly direct debit from my Santander account today, 12 days early! As a result my account is now overdrawn.

My payments are always taken on the 1st of the month or the next working day if the 1st is a weekend or bank holiday. Therefore, the DD should have come out of my account on Monday 4th January 2021.

I suggest that E.ON customers check their bank accounts to see if they have been affected.

If anyone from E.ON is reading this, I would appreciate a comment and perhaps an explanation.

My payment has now been returned to my Santander current account, dated 29 Dec 2020.

Santander have given me 2% cashback today on the E.ON direct debit taken on 24th December despite them refunding me on 29th December.