E.ON has taken my DD payment 12 days early.

MACKEM99

Funny how when glitches happen it always seems to benefit the company and not the consumer.  Mind you EON will pay in the long term with compo and bad publicity.

Martin_the_Unjust

Happened to me too.

If the Eon rep is about could they comment on how bad the service has to be before e customer has a the right to break the contract without penalty?

So far in the seven months we have been with them for dual fuel they forgot to include the electric for three months, finally got the sorted after numerous phone calls and everything was good for two months until this month when they have forgotten to include the gas!

Dreadful customer service, can't wait o get out of their clutches!

Gerry1

Martin_the_Unjust said:

If the Eon rep is about could they comment on how bad the service has to be before a customer has the right to break the contract without penalty?

I believe you can switch to E.On's variable tariff(s) without penalty, and then you can switch supplier(s) without penalty.

giraffe69

Well, clearly, EON are in the wrong. They shouldn't have taken the money early, they should sort that out, they should cover bank charges, if appropriate, and they should apologise but why do people run their accounts so close that this causes a problem. There might be a few who can't avoid that but for the most part any inconvenience could be minimised or avoided. I do think a small credit to those accounts, preferably out of bonuses paid to executives, would not come amiss either.

Barny1979

giraffe69 said:

Well, clearly, EON are in the wrong. They shouldn't have taken the money early, they should sort that out, they should cover bank charges, if appropriate, and they should apologise but why do people run their accounts so close that this causes a problem. There might be a few who can't avoid that but for the most part any inconvenience could be minimised or avoided. I do think a small credit to those accounts, preferably out of bonuses paid to executives, would not come amiss either.

They are refunding and covering any charges. I have an account for all direct debits and only have in what covers the DDs, so if a date changed, potentially it would send me into a negative balance.

Martin_the_Unjust

giraffe69 said:

Well, clearly, EON are in the wrong. They shouldn't have taken the money early, they should sort that out, they should cover bank charges, if appropriate, and they should apologise but why do people run their accounts so close that this causes a problem. There might be a few who can't avoid that but for the most part any inconvenience could be minimised or avoided. I do think a small credit to those accounts, preferably out of bonuses paid to executives, would not come amiss either.

Clearly they are and also, just as clearly EON won't improve their customer service until it impacts their bottom line.

45002

I wonder if this has anything to do with the merger of customers from Npower to E.on

Two of my neighbours were recently moved from Npower to E.on and DD was 12 days early, E.on also tried to move them from quarterly billing to monthly billing much to their anger.

stewie_griffin

Npower customers are being moved to e.on Next. It's a completely different system so it's highly unlikely the two are related.

45002

stewie_griffin said:

Npower customers are being moved to e.on Next. It's a completely different system so it's highly unlikely the two are related.

Well its 2 customers E.on or what ever they called are loosing as both my neighbours have started the switching processes.

E.on lost me too so that 3...

RG2015

RG2015 said:

*E.ON has taken my monthly direct debit from my Santander account today, 12 days early! As a result my account is now overdrawn.

My payments are always taken on the 1st of the month or the next working day if the 1st is a weekend or bank holiday. Therefore, the DD should have come out of my account on Monday 4th January 2021.

I suggest that E.ON customers check their bank accounts to see if they have been affected.

If anyone from E.ON is reading this, I would appreciate a comment and perhaps an explanation.

My payment has now been returned to my Santander current account, dated 29 Dec 2020.