Can you suggest an energy company with good cutomer service and transparent pricing?

stepheye

I have been with EON for nearly three years for both electricity and gas and have found the experience to be quite stressful, partly due to my not having been more 'on the ball' with estimated billing. However I do not want to continue with them in 2021 so would like to hear of companies who have better customer service and billing explanations, if there are any please?

Zellah

Customer service becomes almost irrelevant if you provide meter readings on time (= accurate bills) and pay your bills on time.

Gerry1

Scottish Power has dire ratings and Npower are being swallowed up by E.On.  Just look at the reviews at Citizens Advice and the relevant "Add your feedback on xxxxx" threads on this forum.

JJ_Egan

As above meter readings are up to you and easy to do monthly .

Transparent pricing , every energy company i have used have given me the price per unit and daily standing charge before signing up on a fixed price contract that does not change .. Total cost then depends upon my actual usage .

Been with all those in your poll and more . Never ever had a CS nor billing problem .

flashg67

Never had an issue with So Energy

Ectophile

Zellah said:

Customer service becomes almost irrelevant if you provide meter readings on time (= accurate bills) and pay your bills on time.

Until something goes wrong, and you find you're with a company where the computer is always right.

Zellah

Ectophile said:

Zellah said:

Customer service becomes almost irrelevant if you provide meter readings on time (= accurate bills) and pay your bills on time.

Until something goes wrong, and you find you're with a company where the computer is always right.

And the chances of “until something goes wrong” is very very small with all energy suppliers if the customer is providing meter readings on time and bills are paid on time. Rather than look for a supplier with “better customer service” the OP should make more of an effort to provide actual meter readings so that he/she no longer gets estimated bills. 

stepheye

Zellah said:

Ectophile said:

Zellah said:

Customer service becomes almost irrelevant if you provide meter readings on time (= accurate bills) and pay your bills on time.

Until something goes wrong, and you find you're with a company where the computer is always right.

And the chances of “until something goes wrong” is very very small with all energy suppliers if the customer is providing meter readings on time and bills are paid on time. Rather than look for a supplier with “better customer service” the OP should make more of an effort to provide actual meter readings so that he/she no longer gets estimated bills. 

Dear Zellah,

I would normally agree with you, but there were extenuating personal circumstances which I won't go into here, which meant I wasn't concentrating as well as I needed to on my bills. Also I was a little ignorant, I didn't realise I didn't need Economy 7, as I have removed storage heaters and installed gas central heating, but the EON meter reader that visited my home in January 2020 didn't comment on this either. Not everyone is aware of what all of these things mean.

stepheye

Ectophile said:

Zellah said:

Customer service becomes almost irrelevant if you provide meter readings on time (= accurate bills) and pay your bills on time.

Until something goes wrong, and you find you're with a company where the computer is always right.

Ectophile said:

Zellah said:

Customer service becomes almost irrelevant if you provide meter readings on time (= accurate bills) and pay your bills on time.

Until something goes wrong, and you find you're with a company where the computer is always right.

My post is a bit long, but it doesn't help if the meter reading company (Morrison) that he report to sends your readings to the wrong energy company (Scottish Power in my case), and EON also say that the meter reader company didn't send them your readings.....This is not my fault. In fact al of this would have been avoided if a meter reader had visited my property when I began my contrac twith EON. I don't have much faith in smart meters..... The energy companies have cut their costs by trying to avoid sending out meter readers to properties....So this is why good, and knowledgeable customer services are so important, and this is what I will look for in my next energy supplier.

milgo

IMHO relying on any energy company to be totally in your corner is doomed to end in failure.  The reason for me saying this is that whilst they might do their best to make you think that they have a dedicated person/team looking after your account you are in reality one account amongst very many other accounts.  Now if everything rolls along without issue whilst you are a customer of theirs all well and good, but things can go off track for a multitude of reasons (either your making or theirs).  When/if things do go wrong your responsibility is to provide them with information that they cannot refute (typically meter readings that you have taken and recorded), therefore forcing them to correct any anomalies to your satisfaction.

I have recently had to request via email that my current supplier (Avro) correct the billing on my gas account as they were using estimated readings (not my supplied readings) that didn't even add up/reconcile!  They corrected this within the agreed 10 day email response time as per their website.

My previous supplier (EDF) sprung on me that I had used £10k worth of gas in a 6 month period.  Once I provided them with evidence that I had not (recorded meter readings) they quickly re-billed me correctly.

Yes, some companies do offer "better" customer service than others but I have no intention of hanging my hat on any one of them and just expecting that should there be an issue I can just leave them to sort it out/do the right thing!

Read and record your meter readings at least monthly!  Know how much energy you have used and how much it has cost you!  Check that any bills generated by your energy supplier match your calculations!

The little time this takes per month compared to the huge amount of time and stress caused when you are having to unravel a dispute surely has to be the better option?!