Anybody else having problems with the clowns over at Eon?

JC1440

So, my gas meter is faulty and charging me for more gas than I'm using.

Eons solution is to install a smart meter. We've tried twice, and their guys had to leave without installing it for lack of access (that I wasn't informed would be an issue) and the guy not wanting to violate health and safety by standing on my kitchen counter to reach the meter

All the while, I'm being charged for more gas than I'm using for the past two months.

Called them to arrange for my meter to be fixed as instructed by them, and the girl said I had to ignore the readings until April, when it will be sorted, as it's an issue on their end. I rightfully inquired as to ''!!!!!!?'' and after consulting someone else she said they'd call me back to explain. Still also eagerly awaiting them to reschedule my third smart meter installation.

Anyone else being messed about by these idiots?

MWT

Has your current meter been tested and found to be inaccurate or is there a longer story to explain how the meter is 'charging you for more gas'...

Cardew

Do you mean that you have a metric meter(measures in Cubic metres) and are being charged for each gas unit as if you have an Imperial gas meter(measures cubic feet - a gas unit is 100 cubic feet)?

If not how was your meter diagnosed as faulty?

JC1440

After summer, when I start running the heat again, I always check the meter readings the first few times, because, well, this. One of my radiators is being ran for the same amount of time (usually twenty minutes) but is showing up as about a hundred ticks on the meter more.

Eon diagnosing my meter? It's like pulling teeth just to get through to someone on the phone, let alone actually get someone down here.

Gerry1

Meters don't record ticks AFAIK.

You can't draw any meaningful conclusions from twenty minutes usage, especially if the hot water tank was also being heated from cold.

You need some solid evidence to support your claims, otherwise it just sounds like a 'Massive Fraud !  They STOLE the election !!" rant.

MWT

JC1440 said:

One of my radiators is being ran for the same amount of time (usually twenty minutes) but is showing up as about a hundred ticks on the meter more.

More than what?

This is a gas meter we are talking about so trying to interpret anything from one radiator is futile...

How much gas is the meter showing you are using each day?

JC1440

Many times I've checked the one radiator's usage. Every time twenty minutes usage would show almost the exact same on the meter, for arguments sake, lets say one hundred ticks. Now, that one radiator, on for the same amount of time, several times of checking, is ticking over (again, for arguments sake) two hundred times.

Eon themself said there's a problem on their end, as I mentioned, so not sure why they're being defended.

JC1440

Not sure how people think you can't gauge how much gas is being used as well. I turn on and off the rads during the day, if that helps. During the day I'm only in the bedroom, so that's the only radiator on. In the evening I'm downstairs, so only those two are on. 

Maybe a few people on here need to look a bit closer at this, as some of you are likely being overcharged as well. Crazy to me how some people are taking it on good faith that a company as incompetent as Eon aren't dropping the ball.

oldagetraveller1

Rather than counting "ticks?" have you actually checked any numbers over a time period?

I thought meters were numerically read not tickerally?

One radiator over a 20 minute period will surely not provide an accurate consumption check?

Alter_ego

JC1440 said:

After summer, when I start running the heat again, I always check the meter readings the first few times, because, well, this. One of my radiators is being ran for the same amount of time (usually twenty minutes) but is showing up as about a hundred ticks on the meter more.

Eon diagnosing my meter? It's like pulling teeth just to get through to someone on the phone, let alone actually get someone down here.

You are talking nonsense

Talldave

Your boiler may be modulating its output which means it doesn't use a constant amount of gas, so looking at consumption over 20 minutes tells you very little.  The water in the system will be cooler in December when you switch the boiler on than it was in September, so it will take more energy to get the water in the system up to temperature and it will also take longer to get the room up to temperature.

In September, our average weekly gas consumption was 278kWh.  In December the average so far is 1412kWh.  The thermostats are still configured the same - nothing's changed apart from the ambient temperature outside.  The meter's not faulty,