Anybody else having problems with the clowns over at Eon?

JC1440

milgo said:

@JC1440 - Could the radiator in question be faulty seeing that the other radiators are reading the same as previously

Possibly? Not a radiator expert, I assume Eon are, though my experience thus far suggests otherwise.

MWT

JC1440 said:

So reading the gas for the radiator in question, it's showing as using a 150 odd (I think, can't remember) units more than it was several months back, when used for the exact same amount of time. Whereas the other radiators in the house give off the same readings they always have done.

This is the fundamental problem in your approach, you can't 'read the gas' for a particular radiator.

You are always looking at the gas consumed by the boiler while it is running and that will always be influenced by the temperature of the water it is heating, the temperature of the house and yes, by the number of radiators dissipating the heat as well as the hot water tank if you have that circuit open as well.

It isn't a simple relationship of a radiator be on or off and a fixed expectation of specific consumption.

Nothing you have said so far suggest you have a faulty meter, but E.ON will be happy to fit smart meters anyway...

They will need to fit both electric and gas though if the gas meter is to work in smart mode.

milgo

JC1440 said:

milgo said:

@JC1440 - Could the radiator in question be faulty seeing that the other radiators are reading the same as previously

Possibly? Not a radiator expert, I assume Eon are, though my experience thus far suggests otherwise.

Eon would not have any skills or expertise regarding radiators, they are only there to get the gas/electricity to your home and to bill you for however much you use.

MoneyMate

Eon have taken and extra payment today, they know about the error promising to pay back asap.

Alter_ego

I hope the "clowns" at EON have as much amusement as I've had reading this.

MoneyMate

MoneyMate said:

Eon have taken and extra payment today, they know about the error promising to pay back asap.

Only 1.5 Million accounts affected refund 29th Dec 20. Merry Christmas