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Scottish Power App - Next Bill Date May 2021?
As my elderly parents aren't tech savvy, I look after their Scottish Power account via the app. They are new to the supplier but I understand that every time I submit their meter readings via the app, a bill is generated a few days later. However, I've just noticed that within the app, on the home screen, it says the next…
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Tonik Energy, AVOID!
I just want to warn people about issues with Tonik Energy. I left in January with a £137 credit on my account. I didn't receive a bill confirming this until April 8th (bill dated April 2nd). Looking at reviews on various websites I am by no means the only one. It's looking like they may be going out of business, with…
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Disappointed with Cheap Energy Club
Just moved to Octopus via the Cheap Energy Club, seemed a good deal with £25 cash back. Logging into my online account it seems if I found someone else who was an existing Octopus customer then if they had recommended me we could have had £50 each. Disappointed this wasn't mentioned by MSE.
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Spark Energy - am I paying over the odds?
I moved into my 2 bedroom flat in November 2019, there is two of us living here. Spark Energy were the previous suppliers so we decided to stay with them (stupidly). We called them up and provided a meter reading as soon as we got the keys. We were quoted around £72.50 direct debit a month which we were happy with as our…
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Tonik switchover
I know allowances must be made for the lockdown, but I switched to Tonik via the Cheap Energy Club and they only transferred my electricity and not gas from my former supplier, despite it being a dual fuel tariff. What's worse is that they charged me for gas despite not supplying it to me, and of course I have also been…
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Utilita demand for 0.73 payment after switch from Eversmart Oct 2018
Bemused to get a final Eversmart BIll today from utilita indiacting I owe 73 pence following switch to EDF in October 2018. As far as I was aware the final payment to Eversmart covered all monies owed. Is there a statute of limitations to demand back payment. Although there is a detailed 3 page bill to accompany the…
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Switching with 'dumb' smart meters to a new 'smart meter' tariff
I have had smart meters installed by Shell, but can now switch to a better tariff. Current best tariff with Eon but on condition of smart meters being installed. Our smart meters do not work correctly now (still have to send in Gas reading), let alone when we switch to another supplier. My question is can I apply for the…
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Prepaid Meter replacement responsibility
Hello Experts, I live in an apartment block where apart from the usual meters I have got a prepaid meter from a company called Insite. The meter is inside the flat and I recharge the meter to use heating/hot water etc. This time after 2 years when I recharged due to some reason the balance did not land in my account which…
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Ongoing dispute between Bulb, address and smart meter
Hi, I bought my flat last year, which used to be an airbnb. When i first moved in, I realized my meters' serial numbers were linked to different addresses, spent at least 3 months to sort that out with British gas, and with a smart meter installed. Then I switched to Bulb, again I had spent at least 2 months trying to have…
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nPower - Advice on bullying please
First time posting, please excuse the length I will try and consolidate a rather convoluted story thus far. We moved into a property on 5/10/2019. The outgoing tenant informed us that they had let nPower know they were moving so we didn't pursue contacting them as we assumed a 'to the tenant' letter would arrive and we…
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How best to get correct readings used
It's a while since I've been dealing with energy bills. (I don't remember it being much fund last time, either :( .) I just received a bill from Shell Energy, for both gas and electricity, covering the period between when I moved in and took over the supply and when I switched to Yorkshire Energy. The only problem is: 3…
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Removal of G4S business electricity meter for domestic meter
Last year we moved into a house that had recently been converted from a business premise (accountant office) to a residential property. The electricity meter in the property is a commercial/business one and at the time of us moving in, the supply was with British Gas business. At the time we moved in, and for ease, we kept…
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Eon says I will save money but I will pay more
I just got my bill from Eon and it states that if I changed from fix online v14 to fix online v32 I could save £41.80 on my electricity and £41.80 on my gas.However if I use the tariffs on my spreadsheet I would actually pay £88.96 more per year.Where does the savings of £83.60 come from? Fix online exclusive v14…
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Thermostat is in wrong place
My thermostat is in a cupboard so I have to set it to a really high temperature to get the living room warm, I’m renting so can’t move it. Can you get wireless thermostats that don’t need changing on the wall? Any other ideas would be welcomed too!
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Advice Regarding Scottish Hydro Electric Total Heat Total Control Tariff
I moved in my current property in 2013 and it was fitted with electric storage/panel heaters. Two of the heaters were faulty, so I ended up replacing them with heaters from Fischer Future Heat. Over the summer they are switched off, in the colder weather they are both set to come on for an hour in the morning between 6am…
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Wrong energy Tariff
My father used to look after all his finances as a retired accountant but now has dementia. We have now found out that when he switched energy tariffs/companies a couple of years ago his house was out onto a commercial rate for his residence. Now we have corrected this, we asked if we should have a refund on the prior…
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delete wrong figures
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Surprise debt collection notice from Tonik - 18 months later
Hi all, This morning I received a text message saying that I had correspondence from UKSL (never heard of them) that I needed to login to an online platform to view. I looked them up, saw they were a debt collection agency and accessed the letter which was informing me that they were continuing operations during Covid in…
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Impossible Bill - Collection agency
Hello, My previous energy supplier, Breeze, went into administration in December as you all know. When they were operating they installed a new meter and smart meter. Upon installation it was giving inaccurate readings (say over £150 a week for 2 people in a flat). I was in talks with them multiple times to resolve it but…
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Schould I disconnet the Elec&Gas supply while being abroad for long?
Hi,I intend to leave the country for up to one year possibly. I wonder if it is best to contact my current Electricity and Gas supplier to disconnet the supply, leaving my flat without any energy supply? Otherwise, I'll have to pay the monthly charges with a need to submit meter readings which I'll obviously not be able to…
