Impossible Bill - Collection agency

joseph2020

Hello,
My previous energy supplier, Breeze, went into administration in December as you all know. 

When they were operating they installed a new meter and smart meter. Upon installation it was giving inaccurate readings (say over £150 a week for 2 people in a flat).
I was in talks with them multiple times to resolve it but they never did.

Upon closing down they sent final bills out. Of which I had to argue was impossible. Each message was left ignored on the phone and on email.

Today I received a collection letter demanding I pay £999.91 by next week. 

What are my rights? As this is wrong, my meter is faulty and they refused to help fix it once it was installed?

Please note the period of the new meter installed and them going busy was 3 months. £999 is impossible to generate over that small period for 2 people in a flat. Every bill before that was paid in full.

Thanks

MWT

Is your meter still 'faulty' and what steps have you taken with your current supplier to verify the fault and fix  the meter?

joseph2020

We switched to British Gas as most customers have.

They were also notified of this the first day I became an official customer.

Most recently, last week, I phoned again but they say there is no fault in the meter and it is 100% correct. 
I've explained it is the meter communicating a wrong reading from somewhere to the smartmeter and whatnot but they say that it is not wrong and my bill with them would be as an average with the buildings. surrounded as they are unfamiliar with my property...

No movement with them to investigate it or at least change it 

Robin9

joseph2020 said:

I've explained it is the meter communicating a wrong reading from somewhere to the smartmeter and whatnot but they say that it is not wrong …………..

I think you are confusing the Smart Meter (which is in an outdoor meter box, garage ) and the In House Display (which is the toy which sits in your kitchen)
Do you read the Smart Meter or are you relying on the IHD.?

When installed the Smart Meter will have read 00000.0  -  what is it now ?   When was it installed ?

Gerry1

You need evidence, not emotion.  Stop thinking in £, start thinking in kWh: without facts you'll get nowhere.

Is the problem with gas, electricity or both?  Have you been taking monthly meter readings from the meter(s) on the wall, not the portable toy?

Were the final Breeze reading(s) correct?  Did the new company use the same figure(s)?

Have you checked the meter(s) to make sure the reading doesn't change when everything is off?

Are you sure you are reading the meter(s) correctly?  It's easy to miss the decimal point, e.g. 00012.345 should be sent as 00012 but if you entered 12345 you'll get a massive bill.

Check the electricity meter by switching everything off, taking a reading, plugging in a 3kW fan heater or similar, run it at full tilt for an hour and taking another reading.

Once again, if you expect to be taken seriously you must construct a detailed case.

MWT

joseph2020 said:

When they were operating they installed a new meter and smart meter. Upon installation it was giving inaccurate readings (say over £150 a week for 2 people in a flat).
I was in talks with them multiple times to resolve it but they never did.

So to translate, they fitted a smart meter and gave you an 'In Home Device' (IHD).

Whatever the IHD shows you is largely irrelevant except to the point that you can usually find the actual meter reading somewhere in the menu on there.

So ignore the monetary values shown on the IHD and just focus on the meter reading.

Do you know which smart meter you have? They are not the easiest things to read so can you take a photo of the current reading both on the meter and the IHD.

Are you on a single rate tariff, or something like Economy 7? 

Also please post the meter readings you have supplied to BG (if any) and the meter readings BG have used on their bills so far...

joseph2020

MWT said:

joseph2020 said:

When they were operating they installed a new meter and smart meter. Upon installation it was giving inaccurate readings (say over £150 a week for 2 people in a flat).
I was in talks with them multiple times to resolve it but they never did.

So to translate, they fitted a smart meter and gave you an 'In Home Device' (IHD).

Whatever the IHD shows you is largely irrelevant except to the point that you can usually find the actual meter reading somewhere in the menu on there.

So ignore the monetary values shown on the IHD and just focus on the meter reading.

Do you know which smart meter you have? They are not the easiest things to read so can you take a photo of the current reading both on the meter and the IHD.

Are you on a single rate tariff, or something like Economy 7? 

Also please post the meter readings you have supplied to BG (if any) and the meter readings BG have used on their bills so far... 

Both the Smart Meter and the IHD are displaying 17425 kWh as their total.
The meter readings from BG are stating that as of today, since January I have used 6731 kWh.
The meter they installed is an Aslara SGM1412-B if that is what you are after?
Single rate tariff.

MWT

Thanks for that, can  you give use the opening and closing meter readings for that BG bill and note if it says they are smart meter readings or estimates please?

RelievedSheff

Is this flat all electric by any chance?

joseph2020

Robin9 said:

joseph2020 said:

I've explained it is the meter communicating a wrong reading from somewhere to the smartmeter and whatnot but they say that it is not wrong …………..

I think you are confusing the Smart Meter (which is in an outdoor meter box, garage ) and the In House Display (which is the toy which sits in your kitchen)
Do you read the Smart Meter or are you relying on the IHD.?

When installed the Smart Meter will have read 00000.0  -  what is it now ?   When was it installed ?

Hey,

You are right in thinking I have confused the types. Completely new to it and no nothing about it all.
The smart meter is currently displaying 17425 kWh. It was installed in September. Before this every bill had been what my estimated cost would be.

RelievedSheff

You need the meter readings not the kWh used.