Impossible Bill - Collection agency

Robin9

A second look at the meter please - is there  a decimal point ie 01742.5   ?? and is there a card left when the meter was changed - this gives the meter reading of the old meter and of the new (usually 00000.0 but it may have been second hand)

joseph2020

MWT said:

Thanks for that, can  you give use the opening and closing meter readings for that BG bill and note if it says they are smart meter readings or estimates please?

According to my online readings for BG, the first reading they received on 16th Jan and it was 14000 which was estimated. The most recent on 3rd May was 16605 from the smart meter.

joseph2020

RelievedSheff said:

Is this flat all electric by any chance?

It is, yes!
Meter readings just posted too ^

Hasbeen

All electric flat, relied on estimated readings with breeze, did not pay final bill?

Op there should be a sticker on new smart meter or card left with that should show actual old meter reading.

If there can you post?


Are BG using the smart meter? sometimes not compatible or are you reading from it not the IHD, and sending them in?

MWT

joseph2020 said:

According to my online readings for BG, the first reading they received on 16th Jan and it was 14000 which was estimated. The most recent on 3rd May was 16605 from the smart meter.

In your earlier post you said they were trying to charge you for usage of 6731 over that period, but those readings would give 2605 for the period?

For 4 months 2605 is not unreasonable, so where does the 6732 come from?

Can you give us all the meter readings since you had the smart meter installed along with their dates...

joseph2020

Hasbeen said:

All electric flat, relied on estimated readings with breeze, did not pay final bill?

Op there should be a sticker on new smart meter or card left with that should show actual old meter reading.

If there can you post?

I was paying a direct debit with them from beginning of my contract, my usage only deviated by £1 or £2 every month until the smart meter was installed. Since that date it is when the bill came to £999, over a period of a couple of months. 
There is no card or sticker on the smart meter unfortunately. 

MWT

Also based on the reading today and that last BG number you have been using 48kWh per day since May 3rd...

That is a high number but depending on what you have running (electric shower, immersion heater, electric panel heaters etc.) it is certainly not manifestly 'wrong' ...

Hasbeen

joseph2020 said:

Hasbeen said:

All electric flat, relied on estimated readings with breeze, did not pay final bill?

Op there should be a sticker on new smart meter or card left with that should show actual old meter reading.

If there can you post?

I was paying a direct debit with them from beginning of my contract, my usage only deviated by £1 or £2 every month until the smart meter was installed. Since that date it is when the bill came to £999, over a period of a couple of months. 
There is no card or sticker on the smart meter unfortunately. 

Thank you. You say the DD was practically the same each month. Were you supplying monthly readings or only when they asked for them at what time period?

joseph2020

Hasbeen said:

joseph2020 said:

Hasbeen said:

All electric flat, relied on estimated readings with breeze, did not pay final bill?

Op there should be a sticker on new smart meter or card left with that should show actual old meter reading.

If there can you post?

I was paying a direct debit with them from beginning of my contract, my usage only deviated by £1 or £2 every month until the smart meter was installed. Since that date it is when the bill came to £999, over a period of a couple of months. 
There is no card or sticker on the smart meter unfortunately. 

Thank you. You say the DD was practically the same each month. Were you supplying monthly readings or only when they asked for them at what time period?

Only when they asked! I did get in touch to ask when I should supply the readings but they said they would get the readings automatically and I would not need to do anything (this is once the smart meter was installed)

MWT

joseph2020 said:

I was paying a direct debit with them from beginning of my contract, my usage only deviated by £1 or £2 every month until the smart meter was installed. Since that date it is when the bill came to £999, over a period of a couple of months. 
There is no card or sticker on the smart meter unfortunately. 

You need to go back and look at those bills to see which ones were using estimates vs actual meter readings. If they were using their estimates to set the DD and the consumption then they wouldn't have varied much right up until they swapped the meter and used the actual final meter reading for the last bill...

It also wouldn't be the first time that the final reading from the old meter was incorrectly reported causing an excessive bill but that will not be easy to spot if you have no meter readings of your own on the old meter...