Prepaid Meter replacement responsibility

fanofmse001

Hello Experts,
I live in an apartment block where apart from the usual meters I have got a prepaid meter from a company called Insite. The meter is inside the flat and I recharge the meter to use heating/hot water etc. This time after 2 years when I recharged due to some reason the balance did not land in my account which is visible in the meter. I called insite up and they said its a network issue on their side issued me a top code and asked me to top it up using the touchscreen panel of the meter. The touchscreen however was not working. I informed insite and they said I will have to pay for having it fixed and the rough quote is
GBP 225 Initial visit to establish fault
GBP 400 part replacement if the touch panel is faulty 
GBP 600 approx for labour.
VAT on top. I have asked for a firm quote.
However there is a standing charge on the meter and I am trying to find out if the company Insite should be paying this up given the standing charge usually is for such maintenance (or so was my understanding).
This is a fairly new block of apartments built somewhere in 2013 is there a chance this will be covered under the NHBC warranty or SOGA even I mean 1500 pounds for a crappy meter which is used probably once an year should last decades not just 5 6 years!!!.
Any help would be appreciated cuz I dont want my landlord to simply pay up this extortionate charge unless its really valid (I just can't believe a meter can cost so much I am sure expensive laptops are cheaper to fix).
The meter is a Guru meter and I have attached an image. Thanks everyone for your time.

MWT

You seem to be over-thinking this one, if you are renting, report the problem to your landlord or their agent and let them handle it. 

You are responsible for making payments for the heating/hot water, but you are not responsible for the 'meter' itself unless you damaged it...

Do not make arrangements for any service visits etc. or you may find yourself paying for them...

fanofmse001

Hi Mwt,
Thanks for this, I have decided on similar lines I will share whatever information I have and leave it with the estate agent as it's a fully managed property.

tim_p

Seriously? £600 labour to remove and replace something that looks like it would take around 15 minutes, including downing a cup of tea! Wow!  I’m sure they could do it all within that initial visit and still make a profit. 

dogshome

Your flat is in a block that has a "District Heating" scheme - Instead of each flat haveing it's own boiler, there's just one big one in the basement which is far 'Greener' - Actively encouraged by Govt. who have sadly shown less enthusiasm in bringing rules that protect the final customer.

Read very carefully through your lease to see what it says about the heating, there is a strong chance that it carries word for word, the clauses in your landlords lease, so his/her responsibilities will have been passed down to you.

matelodave

As MWT points out, the meter is not your responsibility, it's obviously something the landlord has set up with an external provider to collect your energy costs. It's up to the Landlord to get it sorted out

fanofmse001

Thanks everyone for your time. I indeed did leave it with the landlord who got it sorted but won't tell me how much it costed. Hopefully not too much. Not sure if I need to close the thread but at least my problem is sorted.