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Switching providers
Switched from Robin Hood to Yorkshire energy on the first of this month and Robin Hood have just taken their final payment However Yorkshire energy have also taken their first payment even though I only switched at the beginning of this month Does this mean that this month has been covered already by Yorkshire energy and…
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2nd Generation Smart Meter
Hi I have a 2nd Generation Smart Meter. Can someone explain to me what is the process if I switch energy providers, how does the new provider connect to my existing smart meter? Is it a difficult/laborious process? Does it require call-out? Or can it be done remotely in a matter of seconds?
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Edf back billing
Hi everyone, My father has a really bad problem with his previous energy supplier EDF. He moved out of his house last february 2019. On the day he moved out he wrote down his meter readings for both gas and electric and provided these via chat. He received his final bill and paid it in full. Now a year later he has…
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Economy 7 immersion heater coming on during the day
Hi, I am on an Economy 7 tariff. I've just noticed, sitting here in the quiet, that my immersion heater is coming on inside the hot water tank. This shouldn't happen on an Economy 7 should it? I've looked and I have two switches, on labelled Economy 7 which is on and has a cable going directly into the bottom of the tank…
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Problem with British Gas to switch my supplier
Dear friends, I wanna share with you what problem I have with British Gas and need your assistance if I am on the right track or not. I have moved to the UK on 01 Jan 20. The previous tenant has moved to a new address and has informed British gas accordingly. British gas has created my account and I immediately started to…
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Fixed Tariffs - What exactly is the last day
My fixed energy deal has an end date of tomorrow. So is the last day I get charged the fixed tariff rates today or tomorrow?
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Energy Saving Cap does not mean sense
3 bed cottage - Three people (1 F/T who works abroad, 1 P/T and 1 child full time at school) - One Hybrid car that charges at night - Biomass wood pellet boiler for central heating - No high energy electrical appliances except cooker (we do not use oven much at all) and dishwasher (Dishwasher used only at night) Estimated…
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Problem leaving Spark energy
I received a final statement from Spark saying I was £28 in credit. It didn't say anything about refunding me. Instead it said they would take the next payment by direct debit. I thought, this is just an inconsistency in the statement.I now see from my bank statement that they did take a payment and my balance has gone up…
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Single phase meter
I had a new meter fitted with rate 1 and rate 4 day and night the problem is that the rate 4 is coming on during the day as well as over night is that right.
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British Gas "Our offices are now closed"
Has anyone been able to call British Gas customer services recently? I tried calling on Friday around 17:30 and again today (Saturday) around 14:30 and just get a message saying "Our offices are now closed". I'm guessing this is because of the corona virus stuff, but you'd think they'd put up a notice on their website or…
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Robin Hood Energy safe to join?
Hi folks, have joined the Cheap Energy Club and looking to change gas supplier. Best offer is with Robin Hood Energy, having looked on this site it seems to have somewhat mixed reviews with the more recent ones saying it could be about to go under. Can I ask what are peoples views on changing to this energy supplier? Thanks
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New boiler , combi or system?
Hi All, I've moved into a new property and i've had a look at the boiler. It was made in 2002 and i reckon its roughly 10-15 years old. The property is a 2 bed / 1 bathroom. What would be the best choice of boiler? Currently i have a system boiler, where hot water is stored in a cylinder and i heat it up once or twice a…
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E.on Breaching contract overcharging on prepayment meter
In October 2016 I signed up to E.on for Smart pay as you go meters installing they never installed them. After almost 4 years of arguing, E.on lying to the Energy Ombudsmen stating I was unable to have smart meters and that they conveniently lost my initial sign up call. I was visited by a field agent who installed a…
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threatened disconnection by E.on
Has anyone else had this problem? My gas meter failed and a E.on engineer came and fitted a new one. When he had finished he said he had to test my appliances, he passed my boiler and cooking stove but failed my gas fire as he said it had signs of "spillage". He then put a "Do not use notice" on it and said we could not…
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Misleading personal projections
On my latest bill from E.on I notice it says I could save £148 by switching to Fix Online v36. The thing is, my current package is Fix Online v21 which is actually slightly cheaper than Fix Online v36. E.on are calculating that when my current package ends in 3 months, I will spend 9 months on their most expensive…
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Fixed fee monthly payments
If I sign up to a monthly fixed rate tariff on my electricity and I use more electric than is covered by that payment, what happens at the end of the term? Eg I pay £30 a month, but use £40 do i have to pay the difference at the end?
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Octopus - current customer considering Agile or Go tariffs
I've recently switched over to Octopus, and am considering moving to one of their innovative tariffs, either Agile or Go. For context, it's just the 2 of us, GCH, gas hob, electric oven, we're out of the house 8:00-18:00 Mon-Fri, and have pretty normal electricity usage. I'm more tha happy to use timers/smart devices to…
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Moving house soon
Sometime in mid June I am moving into a new build , i live on Orkney and am currently renting and have sse for electric only , we have bottled gas and oil heating new property has smart meters installed so I guess it will be a new version , and hoping it will work with most providers , my contract with sse came to an end…
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Second Opinion On Gas Bill-Northumbria Energy
Hi All Just looking for a different set eyes on my recent gas bill. It shows things like usage used and how much it costs. I do not think it is right by going from the figures. My Tarriff: Unit Rate: 3.83p/kWh Standing Charge: 12.07p/day Meter readings from 16 December 2019- 1260 To 5 March 2020- 1653 Duration in days: 80…
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E.ON I’M AT MY TETHER WITH LIES, DECEIVING AND I GUESS IT IS ALL RECORDED.
Last week I rang my brother to help me with a bill from E.ON after receiving another letter demanding £55 for a visit and post through my letter box. I have mental health issues with a plate in my head from an accident as a child, I was ran over. I am on benefits and struggle to pay my bills, but I do pay them. My brother…
